Beyond Samui

My family loved the hotel, sparkling clean, friendly staff always looking to help the guests.

It's not what I expected from Novotel chain with the Novotel Samui. Downright disappointed with just about everything. The only thing good was the reception staff. Room is too dark. No ceiling light at the office desk and shower. There is a cove ceiling but it had no lighting. There is limited selection of instant coffee and only black tea Lipton available in the room. Cable TV has limited foreign channels. 2 days of room cleaning and not enough towels. Had to always call in we need 3 got 2. Dirty glasses not cleaned. The breakfast could be managed. There are too many people coming for breakfast and only 1 person at the hot grill making eggs, french toast and pancakes all on a small hot grill. The result is a huge que at the egg station all waiting. After 2 days of struggling to cut the bread with the dull bread knife I had to finally complain and did get a proper sharpened bread knife. I took my son to the beach front just after the pool and played in the sand and went out to the ocean a bit so my son can play with the sea water. I was shocked when I turned back and saw the storm drain or sewer drain outfall just very left of the hotel. Stayed in the pool after that. The Thai restaurant looks nice and we went for dinner only to wait 25 mins for our dishes because the same kitchen also cater to room service. Food was not upto par for Thai dishes. Checking out trying to get help for luggage is waiting for a long time only 1 luggage porter. Unfortunately I won't be coming back

The hotel is very good . located far from downtown.

LOVED IT!! Most staff very friendly and helpful . Rooms very spacious and beds comfortable Walking distance to shops and restaurants... overall had a very pleasant experiance and would come back again.

Nice and relaxing resort, helpful staff and good facilities

Just a one night stop, but great room and spacious. The hotel is right on the beach. Good pool and nice service

The staff we very friendly and we got an upgrade to a bigger room. Great spot so we used the pool and the beach that the hotel backed onto. Next time we would book beach side rather than hillside. The one criticism was that the bed was quite hard.

Quiet and clean hotel with friendly staff. Decent breakfast buffet and 1-for-1 deals on beers and cocktails at specific timing. Close to Chaweng town centre with free shuttle service (1-way). Tom Yum Thai restaurant serves delicious meals at reasonable prices in a comfortable ambience.

Beach polluted with tar, oil, plastics, drums... great!

We stayed here 5 nights during the busy week just before Christmas through after Christmas, when prices are higher. I've stayed at a LOT of hotels in Ko Samui and this has been my favorite by far. The pool and dining/bar area by the beach is simply awesome. The cocktails are first class and we loved the happy hours. (2 a day!) Only negative was we thought we were staying on the beach-side of the main road but actually for the "hill-side" rooms you have to cross the street and walk a hundred yards/meters or two but trust me, once you accept that you won't mind the walk. Beach side rooms are way more expensive and probably not worth it, at least on this given week when even the hill-side rooms were nearly double their normal rate. Also liked the multiple pools and the breakfast buffet was quite nice.