Raffertys Resort

Most definitely not a resort. The most run down over priced accommodation we’ve ever stayed in. Stayed in a freestanding 3 bed cottage which was run down, terrible smell in the entire place, uncomfortable furniture, terrible bathrooms, inadequate facilities for the price paid (no toiletries provided and limited bath linen), decor is hideous, the list goes on. Avoid this place!

Very easy and relaxing

Where do I start? We stayed at this place for a special occasion. When booking I asked for a renovated room, (Treetops Terrace) after reading other reviews that said some rooms were renovated some not. I was assured I would get a renovated room...well if 506 was renovated I'd hate to see an un-renovated one!! The place looked like it hadn't had a proper clean for YEARS. Both showers had USED soap in the soap holders! Proof that no one had cleaned the room before we were given it. Everything from the AC ducts, curtains, carpet and cupboards were gross. We came home and found a cockroach in one of the bedrooms. The clock on the wall is obviously broken or needs new batteries as it never moved from 5pm the whole 3 days we were there. Despite all the threats online about noise levels, we had people next door who partied on well past midnight....of course there's no one to complain to as the reception is closed. We were allocated 2 parking spots, being four of us, but one spot couldn't be used as there were barriers all around it. The only bedding was a thin old blanket topped with a sheet, and it was freezing! With the AC heat on it was like an oven upstairs and an icebox below. Upon checking out on the Monday morning, I took the filthy makeup mirror to reception as evidence of the filth they charged us $400 per night for. You could tell my complaints fell on deaf ears as they'd heard it all before! Others on here have mentioned used soap in the bathrooms so they clearly know cleaners aren't doing a good job, or they're not cleaning AT ALL. I'm giving the place 1 star.....that is purely for the location.

Accommodation villas are all different so you may get one that's just been renovated or you may get an older one. Pool is great and beautiful tranquil surrounds. Kids had a blast and we had a nice chill out. Highly recommended . Maybe just check the cabins

We had booked accommodation with raffertys months ago, providing full details of the current guests, including two young children. Yet what was provided was not child friendly. We made this clear to the reception and felt like the feedback was not acknowledged appropriately. Did not feel like our booking details were even taken into account when being designated a room. The access to parking was not great either. How can guests park anywhere close by with very limited parking anywhere and no access to the garage?

Lovely spot. Rooms are a little tired and are missing a few things, but it was good.

Relaxing

Check in staff were amazing. We got an awesome upgrade. The apartments are awesome, really clean & have everything you need. The 4 pools & numerous tennis courts got a bit of use (mainly pools) loved that both rooms had an ensuite. Overall definitely would recommend.

The office was closed at 6:50pm when we arrived (no prior communication or call confirming), however there was an out of hours number to call, who were helpful in checking in. The accommodation was fine, dated, but suitable for our stay. There was a large amount of dead ants in the cutlery drawer, as well as a couple of live cockroaches running around, the following morning we also found a large amount of live ants running around kitchen (no food left out as we ate out and didnt have a chance to buy any). On a positive the amenities were great, tennis courts, pools which were great for kids.

Dirty and tired. I had to ask at reception for some cleaning items as the kitchen was dirty. l was informed that the housekeeping manager would be along to take a look - she never appeared. Had to wear shoes on the “white” carpet as it was so unclean it made the soles of my feet black 🤢 The whole grounds are a fire hazard, branches and leaves everywhere, all gutters full of debris, made me very uncomfortable. Clumps of hair in the heated pool.