Hampton Inn Jacksonville-I-295 East/Baymeadows

I order a suite

Stay was excellent the room was great breakfast was delicious

Easy check in, friendly staff, great location.

My son and I stayed at the hotel for a baseball tournament he was attending. When we arrived the hotel staff was very friendly and got us checked in very quickly. Unfortunately our first room had a very strong mildew smell and the floor was moist. The metal fixtures were also rusty and the room door was hard to open due to the frame rubbing against the door. We went downstairs and the staff was more than helpful in giving us a new room. We went to the new room, no smell, no moist floors, but the door was the same as the other. We had a tournament that night so we left and didn't think much of it. When we returned that night, it was late so we decided to take showers and go to bed. Unfortunately there was no shower curtain. I called the front desk and they brought us one and installed it withing the half hour. After that it was not too bad, except that our door would not open until after 2 times sliding our key. It wasn't too big of a deal, but if i was being chased by a killer, I may not be here now writing this review. They just need to upgrade the rooms a little and everything will be better.

Hotel was “wet”. Fans going in all the hallways. Room smelled of mildew and felt wet. The sheets and blankets were damp from wetness. Only stayed there less than 7 hours to sleep, couldn’t get out fast enough

Beautiful location

Host was rude, had a friend on speaker phone during our check in. We reserved a king room weeks in advance to be told after a 3 hour drive after a long work day, that they didnt have the room we reserved available. Proceed to the room, roaches in the bathroom, our carpet was sticky and wet as if they'd cleaned the carpets at some point. Along with a very damp sticky feeling in the bed overnight. Oh yeah, I forgot about the workers in the room beside us remodeling a room maybe? It just wasn't our night.

I didn’t stay because there were damages to the hotel—fans were blowing on the upper floors with a strong chemical odor that made it hard to breathe, aside from the fact I was in mourning.. The real issue was the manager on duty. She was condescending and patronizing, repeatedly answering me with l, high-pitched “YES, Ma’aaaaaam!” in response to simple questions. When I pointed it out, she only doubled down. Very poor leadership and customer service. Thankfully, the trainee, Eliza, handled the situation with professionalism and kindness. She apologized sincerely, processed my refund, and showed the kind of customer service her manager should learn from. I left and stayed at the Holiday Inn instead—much better experience.

Coffee Machine was broken so no coffee on Saturday Not enough food out at 915/930 on Saturday - we saw a team mother complaining as well. Overall breakfast was not appealing. I travel & stay at Hampton Inns all over. King Bed Rm 325 was leaning from left to right.