Rodeway Inn Knoxville East

Roaches charged me deposit and over charged and never returned it

The staff was nice

As soon as we arrived the door wasn’t easy to open, it would get stuck and you had to jimmy a certain way, upon entering the room the smell was awful, the phone didn’t work, the AC didn’t work, the remote didn’t have a back to it, the bedside lamp wouldn’t turn on, then it did on its on about a20 later(so….fire hazard?), we hadn’t even unpacked our stuff because we didn’t know if we would even stay at this point, then the decision was made when a giant cockroach ran across the TV stand left right then and there, wasn't there even 2hrs.

After paying for the room through expedia we didn't even check in. Upon arrival we were ask for more money as a security deposit. The clerk had the work attitude ever. It was a total waste of money and time. After dark the parking lot becomes a hangout full of people drinking etc. 00/10 never again

We had called ahead for an early check in Friday and called again on Saturday to remind them as the clerk told us to do on Friday. When we called around 10:00 to check in at 1:00 we were told ago and there would be a 15.00 charge which we agreed too, upon arrival there was a different clerk who would not let us check in at 1:00 and she was very rude. The room was also very unclean, will never stay there again we left for home at 4:00 am because we were very uncomfortable there

Went to the wrong location n they told us we never booked one for ur company. So we went to a different hotel n googles it ourself n found that it was only 20 minutes away. But we had already paid to stay at the other one because we was told wrong. So i paid for two hotels room n only used one. Very upset n will not use u or refer u to anyone.

Everything was fine. They ask for a deposit. Two weeks past my stay and the deposit has not been returned to my account. The people are courteous when I talk with them but issue is still there.