Hampton Inn & Suites Omaha Southwest-La Vista

I want to extend my heartfelt thanks to Rachel for her outstanding customer service! When I booked our room a couple of weeks ago, I mentioned that my wife and I had stayed here after our wedding 17 years ago. This hotel holds a special place in our hearts, and now that our kids are 16 and 14 and fairly independent, we can enjoy an evening together without worry. My wife brought her Styrofoam pillow for medical reasons, but unfortunately, we forgot to take it home. Thankfully, since we live in Gretna, I called the front desk, and Rachel took my number, promising to follow up once housekeeping arrived. When I went to pick up the pillow, I shared our story of staying here all those years ago. Rachel immediately recognized us and said, "Oh, that was you! We upgraded your room to celebrate your 17 years." Thank you so much, Rachel! Your kindness and attention to detail made our stay truly special. It was incredibly humble of you to go above and beyond without expecting any recognition. In fact, had it not been for my own forgetfulness and our conversation, your thoughtful gesture might have gone completely unnoticed. Because of you, we’ll be returning every year for our anniversary. Fantastic customer service from the night staff as well! — Brett

The bed was a little soft in the middle for me, but my wife didn't have any complaints.

Thank you for the treatment I received while visiting. Staff was awesome

Everyone was nice and food was good.

Clean

Our AC/Heat unit on the wall was squealing for multiple hours. I called the front desk and the individual working said he hasn’t received any other complaints. It was 4am, he offered to change us rooms but we declined at my husband gets up at 5am. Emailed the LaVista guest services (Jenni is the manager I believe) email that he gave me and emailed twice with the video and our issue. No response so I sent an email the Hilton complaint email. She called me within 2 hours and argued with me about my experience and said she couldn’t help due to us booking thru Expedia. She continued to argue with me and acknowledged she didn’t look at her email that was given to me by the front desk person. Unpleasant experience with the manager Jeni. She didn’t even ask about what was wrong with the room. Just wanted to argue.

Check-in was nice and easy

The property was Great!!!!

Easy to get to plenty of parking on site, some food options close to the property and many food options just a short drive away