Beach Cove Resort

Loved the place but the check-in was awful. It took over an hour because they couldn’t find our booking, then found the email but not the actual stay so the customer service person only activated our cards and parking pass for one night and made us come back to the desk for the additional night the next morning. It was a hassle and should’ve been much easier. Also, the parking is terrible.

The rooms have two beds in them, but they are smaller than queen size though they are advertised as queen beds. We did not have hot water in the bathroom shower. We were surprised that unless you ask for housekeeping, they don’t come to take out your trash or give you new towels. We stayed four days and had to call for housekeeping while we were there, but wish the hotel staff did more themselves in the housekeeping area so that it could feel more like of a vacation instead of us having to clean each day ourselves to keep the area tidy.

I did like food and drink options on site. I didnt like that the celing was literally crumbling and dropping on my daughters bed as we were trying to sleep.

This property missing a great location but the rooms need some major updates. Upon our arrival, the staff indicated that Expedia had overbooked and they did not have a 2-bedroom available (we have two teenagers) so they put us in a smaller 1 bedroom. The ceilings were low and it felt cramped. (I am 5’2” but my boys and husband are taller, closer to 5’10”. Also my youngest son got locked into the bathroom and when maintenance came to get him out he said the door was broken. We had to move all our things from 1 room to the next room the next day and we were only there for three nights so very inconvenient. Expedia did refund us o ly $200 which I don’t think was fair given all the things that happened.

Overall decent stay. When we went down to eat the lady at the bar kinda acted like she didn't want to deal with us. She stared blankly while we ordered, never greeted, never smiled. Didnt even have anything to write the order down on. But that was the worst part of the trip so I'd say it all went pretty well.

This property was so clean and all the staff were very friendly.

Old unit. Very dated. Old wood television holder from the 80s with no tv in it in the bedroom. Shower barely worked then finally stopped working altogether. False fire alarm at 3 am, went on for an hour. Could not check in til almost 5pm and the dump was not busy. Its a dump. And not cheap. Go elsewhere. Its a dump.

Love the place

Not clean at alll !!! Especially the 11th floor. I booked for 3 days!!! And left during the night at 12:30 am ! The staff was great BUT the conditions is terrible !! BED BUGS all over beds and head board !!!! Nasty !! Me and my boyfriend had to check into a hotel and it ruined our weekend vacation.. I was refunded my money but still it won’t help the itching from these BITES on my arm and side !!.. normally I don’t write reviews but if this is what it takes for them to fumigate the entire building so be it. If you’re going to come here just double check the beds!

Very nice property, just didn’t appreciate the $250 hold for damages on the room or pay a flat fee of $39.99. I booked thru Expedia and wasn’t advised of this fee…