Alpina Phuket Nalina Resort & Spa

Nice hotel within walking distance from Kata Beach. But it was super difficult, impossible, to get any recommendations/information from the staff regarding places to eat because they didn’t understand what I was asking.

The service was amazing, including the recovery service. The hotel made a mistake and we had no rooms for the first night. They apologised and arranged for us to stay at their (newer but more inaccessible) sister hotel. Two reception staff accompanied us through the checkin process all the way to our new room to make sure that we are well settled in. They also offered us one free dinner at their restaurant, one free transfer, and two in-house meals at 20% off as an apology. The only qualms I have is that the 4.5* rating does not match the conditions of facilities/rooms on the ground (e.g. parts of the wallpaper were coming out, weak airc onditioning, weak wifi in the rooms). The hotel would be better (we had a comparison with sister hotel on night one) if there have been an upgrade. Similar to others' reviews on the conditions of the hotel, I hope the investors/management would do some upgrading so that their 5* service staff could deserve the 5* hotel that they are an ambassador of.

We love it there - lots of space in the villa and the pool is great

Rooms are pretty. Swim up room was fun! Very close to walk to what you need. Very nice!

Beautiful hotel and Tian at the tours desk was so helpful!

The property, in general, was lovely. A bit more outdated than it seems in the pictures, but still lovely.

Good location, the best swimming pool I’ve ever seen . Friendly and helpful staff. Tasty food, useful shuttle to the beach. Quiet area, but easy access to all busy/ party areas. Pleanty of restaurants nearby.

What a beautiful resort! The rooms was amazing. I love how the room was set up. The view from our room was absolutely gorgeous! I enjoyed being on the balcony. Their breakfast was amazing! They served so much food and they were all good food! I went to the spa on the resort and again... amazing. We were very close to the Kata Beach but far away from the city so transportation to the city was expensive but we were here to relax and enjoy the beach. What i didnt like is the wifi... it barely worked for me. It kept going on and off. All the past hotel/hostel ive been i had no problem with the wifi but at this beautiful resort, the wifi wasnt the greatest. I would come back to this resort and recommend this place to my friends/family but i would warned them about the wifi.

My partner and I recently stayed in the grand suite at this resort. I was actually quite impressed with the size of the room. We had two bathrooms, both with big showers, and toilets, basins and also one with a jacuzzi spa. A seperate kitchen, and big room with bed and lounge area and desk and tv. The bedroom overlooked the pool area and was a nice view. The bed was big but quite hard, but I still slept well. The cleaning really wasn’t what you would expect of a resort or hotel really. It looked clean enough from distance but the shower was covered in soap scum and hadn’t been cleaned properly, if at all. And just a lot of things didn’t seem like much effort had been put into making the room as presentable as it could. But I wasn’t too fussed to be honest but still noticed. I’m sure if I complained they would have cleaned it the shower. The aircon actually didn’t work very well, if much at all. The room was 26 degrees at its coolest which sucked but was better than outside I guess. The ads list that they have ‘HIGH SPEED WIFI INTERNET’ but it’s literally almost non existent. I literally think I had better internet speed on dial up, no joke. There was also only two tv Chanel’s that we could watch as everything else was in Thai or not working at all. Overall I did love the size of the room, and view. The pool was nice but I think closed a bit early. We had free buffet breakfast everyday which was okay. Lots to get. We also had included with our room free mini bar (topped up everyday) which included about 6 soft drinks, 4 beers, lots of water, coffee, tea. Which we certainly took full advantage of, and was nice to have. Overall we had a nice stay, and would recommend it if your not to fussy!

Second time here. Booked the room with a jacuzzi that comes with a free mini bar refil each day but they tried to charge us for drinks even tho they were free. Also tried to charge us 40 baht for ice. Ridiculous. It’s a great place and id go back but some of the staff can be rude and try squeeze every dollar out of you.