Crown Spa Hotel Scarborough by Compass Hospitality

Average at best. But amazing location.

What a lovely place to stay, The staff make you feel welcome from the time you walk in the door until the time you leave

Bathroom appeared clean but smelt bad. Could not get a bar snack of any kind on the Saturday night due to the kitchen being too busy to take any more orders for the entire night. No Scotch or Irish whisky at the bar on Saturday night and check in and check out took along time due to staff training issues.

It was comfortable and pleasant weather added to our nice stay. They changed us to a bigger room with no obligation, very kind of them. The spa is great to have etc Thank you

We had a 1 night stay at this hotel in August. We couldn't check in until 3pm and when we did come back, there was quite a wait to check in. This could be managed better. Reception did give us a scratchcard to put on the car for parking at the front, which costs £5 for 2 days. The hotel is a lovely building, but is quite dated and needs upgrading. Our room floor, dipped down towards the bathroom. The location is ok, but you will struggle to walk down and back up to the town due to the steep hill. The spa was available to use at anytime. They had a good range of facilities, but again are quite dated and need upgrading. If this was a cheap break, I would have scored it higher than ok, but have stayed in better hotels for the price we paid.

Beautiful sea view. Only one small suggestion is the room was incredibly hot despite the small fan provided so some type of air con would be amazing.

A few teething problems with windows but quickly sorted by reception. Lovely seaview, good food. Pool too cold so couldn't swim.

Check in was awful. Queued to check in, 10 minutes early. The receptionists said we had to wait until 3. Waited, then had to queue again for 15 minutes at 3 o'clock. Location is good. There was no staff member at the entrance lobby when we got back to the hotel at midnight. Felt a bit unsafe.

I booked a room with a balcony. When I checked in I was informed that I could not access the balcony due to health and safety. I couldn't even open the balcony door more than an inch as they had attached a safety latch. I asked for a partial refund which was not granted. I wrote to the GM of the hotel and never got a reply. The hotel and spa facilities are tired and very old fashioned, and the breakfast is rather sad. The bar staff was very inefficient and the service in the restaurant very slow. I would not recommend this hotel to anybody.

The reception area of the hotel is smart and a pleasure to lounge in. Our room felt quite basic and small. We’d paid for a sea view but you couldn’t see much of the sea as the window was so grubby. The main light switch didn’t work, the card holder for the lights fell off, one curtain was almost hanging off, the toilet made an awful ear piercing sound after flushing and everything just felt a little tired and old. However, the bed was very comfortable. Breakfast was ok. Staff were really friendly. An average stay but we would have been better in a premier inn 😬