Hampton Inn & Suites Altus

The only complaint I have is that I had to go to Walmart and purchase a $10 pillow. The hotel could use some new pillows. Sleep is the most important element in a hotel. Without a good pillow, it is hard to sleep.

The building was undergoing renovations, so that brings down the facilities rating. The customer service was great!

Check in with wrong room, hall was Hot. Black mold on tub chalked seal

I've stayed at Altus, OK Hampton many times in the past. This visit was very disappointing. Because this weekend was a reunion weekend, I booked my room and a friend's room 3 months in advance. Upon arrival, I was told that the King bed I booked was "over booked" and I was asked to take a queen bed room instead. I am a Hilton rewards member and as I said, reserved the room well in advance of the arrival date. The young man at the desk tried to give me an upgraded room; however, for whatever reason the computer would not allow him to give me a different room. He contacted, I assume the manager, two times while I waited at the desk. After conversing with the manager, the situation did not improve. He was still unable to give me a room. Finally, he made the decision to walk me to a room, but I could not have a key. In order to get my belongings from the car, I had to keep my bedroom door open and hope no one would come in and take my things. He told me to come back to the desk and get a key, after the issue had been resolved. I actually had a key in my possession at 11:00 PM. Again, I've stayed at the Altus Hampton many times and just last weekend, I was at the Pensacola Hampton. I've never had an experience this negative. I don't think the people that are at the desk have had proper training in managing problem issues. Repeating "The hotel is overbooked", is not a guest problem, especially when the guest took measures to have a room reserved well in advance. I will not be staying at Altus Hampton in the future.

Easy check in/out. Breakfast was provided.

Vent on the AC was broken off with exposed wiring. There was mold in the shower as well as a yellow stained toilet seat. Absolutely not worth the nearly $200 I paid for one night.

Location

bathroom was in disrepair

The lobby smelled of food as soon as you walked in. There is no complimentary water in the room.It was an outdated room and the bedding had been bleached to remove stains. The carpet was dirty and the room smelled. It was horrible in the shower, and I have pictures to prove it. I almost slipped off the toilet seat because it is loose. I paid 175.00 plus taxes for this room and got motel six room. I visit Altus, Oklahoma because I have grandkids there. Last time I stayed there, wires were hanging in entrance because roof collapsed. Room was the same and lobby stinks of foreign food. Very disappointing to think this is a Hilton.

AC in the entire building didn’t seem to work, the lobby was hot and sticky, third floor was awful. AC in our room didn’t seem to work or keep the room cool. Bathtub had mold growing around the edge, overall would not stay here again and if I could go back and pick somewhere else in town I 110% would

First night got in really late at night and the night shift front desk guy checked me in. Went to room. It was not the King Suite I'd reserved but was so exhausted it was a dull realization until morning. Went back to front desk and a different man was there. Asked him to confirm my reservation. He admited should be a suite, apologized and gave me new room key. Had to move all my things. Both rooms were in disrepair. Wallpaper peeling, poop splatter on walls in bathroom, dust and crust on baseboards and door hinges, splatters on doors and nasty long black hairs in showers. Also, had a huge black bettle drop on my face that must have been climbing on the wall above my bed headboard at 3:30 a.m. Was a startling and disgusting way to be awaken. Also, stains of questionable nature on top of the bed comforter. Was in rush to get to airport, so didn't have time to wait around to tell all this to hotel manager.