Homewood Suites by Hilton Fairfield-Napa Valley Area

I like the secluded area.

I didn’t like that it was not disclosed on their company policies that there would be a $150 incidental fee. If I would have known i would have been more prepared or even made a different choice. Very disappointed because I made my payment online in advance. Now I’m left with no plans for relaxation and less money in my account.

Friday late afternoon male desk staff was snarky. The Hotel is well warn and walls furniture beat up. The room furniture is awkward - the chairs too short for the tables, the TV’s are so old and small - no streaming just Direct TV. We had 3 TVs and 3 different remotes - crazy! Patio area is dirty and patio furniture all warn and stained. No ice in the unit, nice day clerk ran next door and got us some before our room refrigerator started making ice. Breakfast is the normal basics but the help stops replenishing the hot food about an hour before it closes, so slim pickings. Also, they don’t wipe down the tables more interested in being on their phones. The outside area is just as tired as the inside so first impressions were not great. We stayed 5 nights in a ground floor 2 bedroom/2bath suite. Positives: the beds and pillows were very comfy and looked/smelled clean. I met the lady doing the laundry and give her high kiddos as the white towels looked and smelled great!!

This hotel is outdated and the drapes need to be replaced in the room I was given. The stains gave me an unpleasant feeling that it has blood stains.

Safe and clean, close to supermarket and restaurants

Lovely hotel in a great location. Easy to get to and very near everything you need. Staff is very friendly and goes above and beyond. I needed a small bag to help check some wine and was helped out immensely. Upon arrival I got a suite upgrade and was very appreciate. Thank you!

The family suite we used was very nice, the pull out couch unfortunately was incredibly uncomfortable..I know that kiddos usually use the pull out but when a 10 year old complains about back pain in the morning there’s an issue..should definitely be replaced, we tried pushing the bed back in but it was broken. It wouldn’t go back in.

The breakfast was good the facility and staff was very friendly and professional.

The fan and the light switch in the room didn’t work and the shower door didn’t close all the way.

strongly advise against staying at this location!!! I was wrongly charged a $150 smoking fee despite being a non-smoker. I have been waiting for a response from the manager, Tamara, for over a month, she has been extremely difficult to reach, does not return phone calls. The front desk assured me that the charge is a hold for the room for my stay and would be removed, yet it remains on my account to this day. This experience has been deeply frustrating and feels dishonest. I do not recommend this property.

I definitely stay again

The service and the room were nice. I gave 4 stars because the pool was broken and water was not clean and no hot tub. But they called next door hotel and allow us to use their pool and hot tub. That was very nice of them.