Microtel Inn & Suites by Wyndham Middletown

We were comfortable and cool.

Nice motel overall. Our room was clean, comfy bed, good A/C, fridge, micro all OK. The bathroom was accessible except no hand held shower head. Coffee machine in lobby avail 24/7. Breakfast was waffles, bagels, muffins, cereal, yogurt. The juice machine was out of order.

It was decent

The hotel rooms was worn a bit run down. The bathroom door was broken we kept getting stuck on the bathroom

Very nice property, room was great. Two minor disappointments: only 1 hanger in the closet, I arrived at 10:30 PM and was tired so I told the front desk at checkout. Breakfast skimpy. No hot breakfast, toast and dry cereal, just and coffee. I will stay here again.

Nearby my family

Not the cleanest Pictures deceiving

For the price, I found a hotel to be not worth it

I could hear everything mt neighbors were saying word for word and they woke up a few times. Also my shower made a terrible loud noise.

Cockroach found in room

When we arrived at the Microtel Inn & Suites they didn’t have the room I reserved. Instead of admitting they overbooked the hotel, the Manager blamed Hotels.com, he claimed they didn’t send the correct room request, which was not true, I had a confirmation with the exact details. What made this worse was the manager’s complete lack of initiative in trying to make things right. No effort to help us find a comparable room elsewhere, no genuine apology, just a vague offer for a discount on a much smaller room that didn’t meet our needs. It felt like they were hoping we’d just take what we could get and not make a fuss. We ended up having to scramble for ourselves. It was incredibly stressful and disappointing. I understand overbooking happens, but the dishonesty and lack of customer care were unacceptable. I would definitely not stay here again. However, Hotels.com customer service was great, and they did give me a refund.