Sierra Lago Resort & Spa Hotel-All Inclusive

FALTA ATENCION EN LOS DETALLES LOS CHALECOS SALVAVIDAS LLENOS DE HONGO SUCIEDAD ES ANTIGIENICO, EN LA COMIDA NOS SIRVIERON EN VAJILLA DE BARRO ROTA ASTILLADA Y PEDI UN MOLCAJETE Y ME LO SIRVIERON EN UN PLATO QUE POR QUE SE TERMINANRON LOS MOLCAJETES , PARECE QUE SOLO TIENEN 3 PZ TAMBIEN DE PERIQUERAS PARA NIÑOS NO TIENEN LAS SUFICIENTES NI PERCHEROS PARA LAS BOLSAS, EN LAS LANCHAS 2 ESTAN EN MALAS CONDICIONES. EN LA HABITACION EL CLOSET LAS JALADERAS ESTABAN FLOJAS LE FALTABAN LOS TORNILLOS. MI RESERVACION INCLUIA BOTELLA DE VINO TINTO, Y QUE NO LES APARECIA EN SISTEMA, COBRAR MUY BIEN EL PRECIO PERO LES FALTA MANTENIMIENTO Y ATENCION EN LOS DETALLES ANTES MENCIONADOS EL CENTRO DE MESA SE VE DE 10 PESOS LA COMIDA SI ES 10/10 SOLO ESO .

Es un lugar para relajarse, convivir con la naturaleza pero al mismo tiempo contar con todas las comodidades. Y la comida muy buena

El lugar es muy bonito pero el servicio es malo , no había Room service y en los restaorantes eran muy tardados en todo , si pedías otra bebida tardaba demasiado tiempo y la comida también es regular. Creo que si mejorarán el servicio y la comida , el lugar serie espectacular.

Everything

The grounds are very nice and the room is comfortable. But that is where I will stop. For an all inclusive and price paid,we were hungry 90% of the time. . Maids we're nice and very good at their job. However the food was the worst I have ever eaten at any resort in my life . And I have stayed at many. The fish fillet at lunch was so over cooked and burnt, you need to saw it with a knife and the whole fish was hard to the touch. The molcajate bowl was also all over cooked and served with no sauce or sides as advertised on the menu. This was at lunch. :-( Then when lunch stops,there is no food available until the dinner service at 8pm . This was an issue when travelling with 2 young kids that would normally be in bed at that time. Maybe if they offered room service pizza through the day we may of been happier. As for the late dinner we got a couple of dishes ordered and sent to the room. See photo. Points if you can guess what it is. Was terrible. It's a shame the servers are not more happier . We felt ignored most the time and had to ask multiple times for water or even to be acknowledged to be seated. The sofa had more food behind the cushion then what we ate from the restaurant . But apart from that the rooms were very clean. Unfortunately,3 of their lake boats were not working due to broken bands,which was upsetting for my 5 year old,it was going to be the highlight for him . He did enjoy the horse drawn carriage though,that was fun. The pool is nice to enjoy the views. However we only got to enjoy it for 15 minutes. As everyone who uses it in the morning, leaves their items on the chairs whilst they go for a 2 hour lunch meaning others can not enjoy it. With limited seating this should not be allowed. And upon opening my towel after my 1st shower to find unwanted visitors hiding inside was a shock. But I know they can get everywhere. All in all, a very bad experience where we were hungry 90% of the time, this is not worth the money we paid and have sent emails to the resort but they have not responded after 4 weeks.

Excelente lugar y servicio

Beautiful cabin like rooms with killer views. Lots of activities to enjoy and loved that the meals were included. Overall a quite serene place to rest and relax.

This was by far our most relaxed visit in Mexico. We are from Colorado and truly enjoyed the "mountain experience" of Sierra Lago. Everyone on the staff was so nice and respectful, even though we spoke very little Spanish. Roberto, especially, treated us as members of his family, whom we will never forget. Geraldo (Gerry) was fun and was so very patient with us. He truly deserves a debt of gratitude from us! He was fun!

Poor customer services. Problem with hot water access.

The place is phenomenal, the lake is amazing as the is the service. Daniel served all our meals throughout our stay and was always very attentive. Angelica had the room spotless and was also very attentive and friendly. We will be back. I highly recommend a visit.