Sonesta Essential HOU Airport Road

The refrigerator and lights on the same switch. Once you turn the lights off, the refrigerator goes off

Location and friendly staff

Smelled dingy and bed felt damp. Order in room

Nothing

Customer service, cleanliness

Overpriced dump. Every surface in our room was sticky and dirty. The towels were tiny ... more like a hand towel than a regular bath towel. Basically, the housekeeping staff appear to be useless. There were no bathroom amenities in the room. When asked, the idiot on reception said "we haven't had a delivery". What a lame excuse! Any competent establishment would take a few dollars out of petty cash and pop down to the local dollar store for a bunch of supplies rather than leave their customers short-changed. Apparently, that would be too much to ask from these slack, uncaring, underworld, underpaid hotel managers.

For a free breakfast, it was good. The location didn’t bother me. Access to the property was my issue. It was confusing to get to the hotel and that was farther exacerbated by the construction.

Your staff performed in an exemplary fashion! Front desk personnel were outstandingly efficient, professional and helpful. The service crew cleaning and cooking were equal in their approach to their tasks.