Embassy Suites by Hilton - Montreal

Nothing

This was one of the worst hotel experiences I have had. Check-in was delayed by 3 hours with no proper explanation or apology. The hotel advertises a swimming pool, which does not exist, which is misleading. The front desk staff were unprofessional, and when I requested to speak with a manager, I was told he was on a break and would return, which never happened. Most importantly, the room was not suitable for elderly guests. The bed was extremely high and unsafe for my mother (80+ years old). Despite clearly explaining the situation, we were refused an extra bed, and she had to sleep on the couch. The parking area had a strong and unpleasant garbage smell, which made accessing the hotel uncomfortable. This is especially unacceptable given that guests are charged additional fees for parking. ⚠️ Overall: This experience caused significant discomfort and stress, especially given the circumstances. Considering the standards associated with this brand, I expected much better handling of such situations. I trust that management will review this matter and respond appropriately.

It was under construction and got no rest as the construction started early on an Easter long weekend right above our room

Super, déjeuner excellant, très belle acceuil à l'arrivé avec explication du déjeuner

le prix du stationnement 50$ ce qui est très exagéré🙄

Excellent location in the heart of the old city of Montreal, with free breakfast and free refreshments every evening.

Bien situé

Les rénovations très bruyantes