Laneways by Ovolo

I liked that there is actually a staff member on duty 24/7. I appreciated the free coffees available in the lobby. The complementary drink at Happy Hour in the lobby was an unexpected but welcome touch.

Location

The bathroom vanity and sink was too small and limited bench space.

There is a lot to like about Laneways but there were one or 2 niggles which stopped us rating it higher. We were greeted by really friendly and welcoming staff at reception, who let us know about the daily happy hour and also to help ourselves to the candy stand - both really nice touches. The room - and bed - were comfortable - but there were a couple of stains of the furnishings which were a bit off-putting and not the advertised luxury we had expected. The laundry facilities were also great to use as we were in the middle of a long trip. The main issue we had is there was a family emergency back home and our daughter tried to contact us by calling the hotel several times (I was having reception issues with my mobile). We had been out with friends and nothing was said to us when we returned to the hotel - by which point our daughter had called them at least twice. We did get a call from reception first thing the following morning (thankfully we’d already managed to get in touch with the family by then) but just feel the situation could have been handled a little bit better. I don’t want this to detract from how nice the staff are in general (they even offered to help store luggage for us while we stayed with friends for a couple of nights) just possibly something to learn from for future? If you want a friendly hotel in the heart of Chinatown and the theatre area this is definitely for you.

I choose Ovolo Laneways when I visit Melbourne from WA, as it's located in a great location- and I like to walk everywhere when I travel solo. It's so close to bars, restaurants, shopping strips (my fave is Gertrude st) and of course cbd access. The room is quirky, stylish and fun, and the staff are always accommodating and friendly! See you next time!

Top location, quirky. Love the free lolly trolly!

Bathrooms are dated.

The staff are always helpful and friendly. The room is spacious, and the beds are comfy.

The WIFI is so terrible. And also, we've experienced it twice now, where connecting to WIFI is such a process. Staff not writing the password clearly, the instruction at the hotel is different to what you get on site. If you need WIFI for work, then you will have to take the day off. Can't even watch Netflix.

Loved the Happy Hour touch

Everything was great.