Shearwater Hotel & Spa

Totally Amazing

Swimming pool

The staff were friendly and helpful. The beds were very comfortable.

I was nervous driving in the car park because entry and leaving lanes were very close to one another.

Breakfast was really good, staff could been a bit more friendly lady on the desk looked so angry early in the morning, older man was a charm and was the only staff member seen smiling had great communication with people staying

-more staff supervision at event ( non residents letting their children acting rough and physically hurting other children) staff did ask them to stop hitting other children but after 4th time they should have been asked to leave instead of residents of the hotel having to leave. More interested in sitting drinking then correcting their children. - pool bottom repaired!!!! My child got bad cut from the tiles at the bottom of the pool, was sent up a plaster from a lady on reception, apology or even ask what pool it was staff just couldn't be bothered, just the same reaction again when I said we left the event early as a certain group of kids non residents kept hitting my child and other kids; handed the plaster and asked is that enough plasters. -We were promised by email my daughter little surprise in room, no welcome surprised as promised on email. Mentioned this at reception girl said well we have easter egg here have one these. Which is dissapointing for a ch Have to say I travel with my daughter regularly and love family hotels but this was one of the roughest hotels I have ever stayed in couldn't relax at all, my daughter to say didnt have a great time after getting pushed,hair pulled, no surprise and more worrying a pool a deep cut I wish i stayed home with her. Staff are young and so inexperienced, the only staff member was the staff dressed as the Easter bunny which also got a few kicks and pushes from the same group of kids terrorising other kids, patience of a saint so well done!! My mouth was just open leaving this hotel i couldn't belive it as for the kids zone it was like a bomb zone when we went it old food lying about everything turned upside down and not one other child in the place. No kids club in the evening even though it says it does. We have stayed in 2 star hotels and I think this would be the only neg review I have ever written but we work hard enough to bring the little ones away and this place is not the place. Save your money

Bed was comfortable swimming pool was great

Staff very rude they made us feel very unwelcome

Everything about the hotel was lovely

Not much else in the area

fantastic experience from the minute we checked in, the Easter package was so lovely, from Easter eggs on arrival to the Kids Zone during the day and cinema in the evening, a fantastic place for families. Staff were so friendly and helpful,

Large hotel. Clean. Good food.

Nothing.