Club Wyndham Bali Hai Villas

Our key cards stopped working the first day of our trip. We got locked out of our room and the front desk told us we needed our ids in order to fix our key cards….which were in the room. We then waited outside for over 2 hours for maintenance to come and they never did. Very disappointing. This incident completely ruined a day of vacation for us. Not to mention when we first arrived we waited an hour and a half past check in time because the room was not ready.

Check-in was straightforward at first, but to get your room keys, you’re directed to the “activities” desk, which is really just a setup to pitch you on the timeshare presentation. I understand the business model, but it’s not great being held up for that conversation when you just want to settle in. The room itself has an open-air concept, which works in theory for HI, but not so much when the roosters start sounding off at 4 AM. The place could really use better windows that seal out noise. The beds are also extremely firm, which made for some rough nights of sleep. On the plus side, the grounds and pools are beautiful, and the location is great. It’s close to all the North Shore attractions we wanted to visit. If you’re mostly planning to be out exploring, it’s a decent home base. Just be ready for a few quirks.

We enjoyed the area and property!

Love this location. Pools are wonderful. Villas are comfortable. Very quiet part of the island. Love being so close to Hanalei from this location for the beach, shops and food. There is a Foodland only a few minutes away for groceries.

All good.

Clean and spacious condo rooms. Full bed and baths and a hot tub bath in one which I used just about everyday. Air conditioning worked well and was needed on the 85-90° days and no extra charge. Staff was lovely and they even have a text service to get ahold of them when needed which I used. Make sure you have a rental car booked when you make a reservation as if you get checked in past 6 or 7 the food trucks on the property will be gone and trying to find a lyft/Uber was impossible. Only option was cab rides which was ok but far more expensive. Would come again if ever in Princeville, Kauai but location is roughly 20-30 minutes on a 2 lane highway from a lot more shops and it would've been more convenient to be closer to town life some days to get supplies.

I stayed at Bali Hai Villas in a 2-bedroom unit for 7 nights. The unit was completely updated, and the air-conditioning was a welcome feature. My only complaint is that the TV system did not work properly, and I was unable to find the shows I wanted at night. Many times the TV did not respond to commands from the remove control but did operate otherwise. I phoned the front desk on 3 different days because the problem was recurring after being corrected, and the technicians visited me to try to resolve the problem. The TVs are not Smart-style, which also did not help matters.

Checked in; got to the room and no AC. Called front desk and was told AC is not included with the room rate. They charge an additional $20 a day for Air Conditioner. They nickel and dime you for everything.

Very nice staff. Great food trucks near the property. The rooms were clean and very comfortable. Access to the pools and hot tub was easy and they were clean as well. The property is well maintained and is easy to navigate.