Club Wyndham Resort at Fairfield Bay

I reserved two rooms for a family function and called in advance to make sure the rooms would be beside each other. Donna guaranteed that our rooms would be adjacent and that was what they usually did when someone booked for family reunions, etc. Upon arrival and checkin, Nix (I think that’s how you would spell it,) said she was going to check me into the first unit because the second unit unit wasn’t ready due to maintenance and I would have to come back to get the keys when we were called. She also told me that if they didn’t call by 11 p.m. to check back. The unit we checked into was about 5 minutes from the welcome center. They called about an hour later to let us know the keys to the 2nd unit were ready, but upon checkin, I was informed that the 2nd unit was 8 minutes away from the unit we were already checked into. I asked why I wasn’t told about the distance and separation of what was supposed to to be adjacent rooms and Nix told me “it must have just slipped my mind” in the most smartass tone you can imagine. I was also told that Donna was new and that she shouldn’t have guaranteed that (it was a lie because the manager told me that Donna had been there longer than the girls at the front desk.) She was also unwilling to try and get our accommodations any closer. VERY poor customer service. She also had very long bangs hanging over her eyes so that they could not be seen when being spoken to. Also, upon checking of both rooms, she told me that there would be an incidental change of $250 per room that would fall off immediately upon checkout. That was another lie. It took 72 hours after checkout to get the $250 back for one room and it was actually 96 for the other $250. And I actually had to get the bank on the phone on a 3-way call with Nix to get my money back. When Nix left the 3-way call, my banker was even appalled at her rudeness and lack of customer service skills. Dealing with the staff was a very terrible experience all-in-all.

I reserved two rooms for a family function and called in advance to make sure the rooms would be beside each other. Donna guaranteed that our rooms would be adjacent and that was what they usually did when someone booked for family reunions, etc. Upon arrival and checkin, Nix (I think that’s how you would spell it,) said she was going to check me into the first unit because the second unit unit wasn’t ready due to maintenance and I would have to come back to get the keys when we were called. She also told me that if they didn’t call by 11 p.m. to check back. The unit we checked into was about 5 minutes from the welcome center. They called about an hour later to let us know the keys to the 2nd unit were ready, but upon checkin, I was informed that the 2nd unit was 8 minutes away from the unit we were already checked into. I asked why I wasn’t told about the distance and separation of what was supposed to to be adjacent rooms and Nix told me “it must have just slipped my mind” in the most smartass tone you can imagine. I was also told that Donna was new and that she shouldn’t have guaranteed that (it was a lie because the manager told me that Donna had been there longer than the girls at the front desk.) She was also unwilling to try and get our accommodations any closer. VERY poor customer service. She also had very long bangs hanging over her eyes so that they could not be seen when being spoken to. Also, upon checking of both rooms, she told me that there would be an incidental change of $250 per room that would fall off immediately upon checkout. That was another lie. It took 72 hours after checkout to get the $250 back for one room and it was actually 96 for the other $250. And I actually had to get the bank on the phone on a 3-way call with Nix to get my money back. When Nix left the 3-way call, my banker was even appalled at her rudeness and lack of customer service skills. Dealing with the staff was a very terrible experience all-in-all.

My wife and I enjoyed the time. It was relaxing in every aspect. At the resort, it was quiet and peaceful. The service before check-in; contacts made leading up to our arrival; and the entire time we were there was excellent. This is a rural area. If you are looking for something realy busy and fast paced; i would suggest you don' go. If you are looking for a place to rest and relax; enjoy the outdoors; and meet kind people eveeryhere you go, you would enjoy this place. Nice pools; the fitness center offers a variety of things to do; and the lake is beautful. I give it a 10 out of 10 based on our expereince.

stay was relaxing and peaceful, family oriented, pools at each location. different locations to choose from(may want to call about location preference). will do so on return visit. like area.

Everything was great! The only complaint is that the bed was a little too firm for me. But otherwise everything was fantastic.

Having a place to park a boat

It’s a little narrow on the roads

Ready to book

Location to hikes and trails

Wi-fi did not work at all. ZERO wi-Fi even after they told me that they had some of the best Wi-Fi around. Limited television viewing and what was available didn’t work very well. Reception was horrible.

The dfairways are great

We stay here every year and always love it!