Barceló Maya Palace - All Inclusive

Great resort for everyone! The grounds and facility are very well maintained. Great food. Very relaxing vacation spot!!!

We enjoyed the stay and the staff are universally friendly and genuinely helpful. We’d love more information about the history of the hotel and area. What happens to all the seaweed? What does the hotel do to be environmentally friendly? What fish and turtle and birds do we see? What are staff paid and what is a reasonable tipping policy? Are tips shared?

Got told no multiple times during our stay with a family of 5. Between room service and making reservations I was over this place day 2. We will not recommend and will not ever book here again.

We enjoyed our stay. The weather was hot and the pool was not too busy. Being at the end of the high season we were able to find beach chairs or pool chairs when we were looking for them. The bar tenders were always pretty easy going but pretty busy still. The dinners at Kyoto, Rodizio and Brasserie were fantastic. The things that kept us from a perfect score. - The check in process was slow and they were not ready for us when we arrived. We had an early flight, and were able to access the grounds right away but our room was not ready for us at "check in time". The a-la-cart restaurant reservation system is really poor and needs updating. it takes too long to see what restaurants are available and their timings and then you have to wait for it to print a voucher.

wedding block of rooms were not together, and the buffet foods were all the same daily. restaurant foods were not good

Carlos Lopez at the Lobby bar was so friendly and made great drinks! We hope to see him again next year when we are back at Barcelo. We also had great dinners at the Adults Only restaurants. Agave and La Comedie were our favorites. Felipe Solis and David took care of us at Agave and were also very friendly, informative and provided great service! I wish I remembered the names of the two gentlemen that took care of us at La Comedie on our final night 4/17 because they were incredible too. Everything was amazing! We are so happy with our visit to Barcelo.

This resort property is immaculate - I never saw as much as a discarded wad of gum on the ground. Service is next level in every department. Beach is expansive. Resort is walkable with lots to see: big lizards, little lizards, deer, monkeys, birds. Our basic room faced a quiet, lush patch of jungle just steps from the beach. It had more than enough room for us to lounge on the sofas or out on our deck. Even the bathroom was generously proportioned. Bed linens are crisp and modern. I suspect their staff motto may be, “How can we ensure nobody has a bad day” because that is the vibe I got from all staff, whether they were groundskeepers, housekeepers, or towel staff. Everyone was showing excellence. I was beyond impressed.

Beautiful resort! We would definitely go back, just improve on the signage, booking restaurants and better check-in.

A very enjoyable week. Resort checks off all boxes and the facilities are very good. Access to other resorts on the beach makes the experience more fun.

Delfina Pablo, Modesto Noh, Elvin Aguilar, great team at the adult pool at the Barcelo Maya, Cielo bar. Excellent service. Highly recommend. 👍❤️👍