Knossos Beach Bungalows Suites Resort & Spa

The beach was stunning as it was private for guests. If you had a suite you had a beach cabana, unfortunately there was no waiter service for the beach beds and the beach bar was not well located. For a 5 star hotel you would expect waiter service especially when the staff were sat at the bar doing nothing. Guests that didn't have a cabana would just use one if it was free which was frustrating for those that had paid for one.The A La Carte restaurants were really good, especially the asian themed restaurant. The bar area near reception was really small so there wasn't much room for guests to sit outside and have a drink. The hotel is in need of some basic maintenance in way of painting and tidying it up but overall I would definitely visit again.

Our stay at Knossos was great! Highlights included an excellent beach location with chairs and cabanas included in the price, excellent pool, substantial breakfast buffet, close proximity to a small town with restaurants/grocery stores and close proximity to a bus stop. The only negative was ants in our room upon arrival. There was a sticky liquid in the middle of the floor that may have been there for a few hours and attracted ants. We killed about 50 ants initially upon entering the room and discovered the source within the exterior walls. When I called the front desk they didn't seem particularly concerned but did send up a maid within 10 minutes with spray. After the spray, we didn't find anymore ants after staying three nights. With all the garden areas and vegetation, I'm assuming this is a larger problem at the hotel as my wife found another colony of ants by the beach chair at the pool. This was a smaller issue in the grand scheme of things, but was irritating after initially arriving at the hotel. At checkout, the front desk didn't really ask me how the stay was, which I would've brought up the issue but didn't. I wouldn't give a 5 star rating to this hotel due to the ant issue, along with the insensitivity on the matter.

The property was simply fantastic, great staff, and great amenities. The only area for improvment would we be the wi-fi, it continually dropped out and coverage was challenging..but otherwise a brilliant property!

The place is nice, but not a five star resort.

Good, but not 5 stars. Not even close. The standards might be different in Greece. The all inclusive is not luxurious, they try do get an extra buck by not including lots of stuff like cocktails etc. Kitchen cooks are not professionals compared to europeans standards. The food is ok, but I cook way better myself. They don’t know the basics, food temperatures etc.

The Food: We had to pay for water 3-4 euros per bottle if you have half board for dinner. The water is free during breakfast. The all inclusive does not include basic stuff like cocacola, sprite etc. The only include local brands which are cheaper. Applies to alcohol as well.(pic of what is included) The buffet has variations which is nice, but nothing there is excellent. Even the best things are just ok. The waiters are friendly but the chefs are not professional chefs as one would consider in a good standard hotel in western/northern Europe. They are cooks and most likely not professional trained. Everything is fried in an ocean of fat and everything is mushy or dry. The desserts are from a frozen isle of a super market or other ready bought cheap stuff - nothing special. Fruits are cleaned oddly (picture) and not ripe. As feedback it is better to leave the oranges peel on then to peal just the outer layer and leave the white stuff as no one wants to eat that. With kiwis, either peal the whole thing or cut it in half. Don’t just cut the ends, messy. Breakfast Coffee is ONLY instant coffee which was disappointing. Room:had ants. Outdated and three star. very old towels, old AC, radio has iPod attachemt in 2019..Only few bungalows are by the sea and none have direct access, you do have to leave the room and go down the stairs. Some rooms have stairs that lead straight to rocks and hence they are not usable. I Had a good time, but I was disappointed for 300 € a night.

It was a nice hotel on the Beach. The food was just ok.

Great location on the beach but a bit too far away from the town. Need a car. Breakfast buffet good. Front desk helpful. Need update to bathrooms.

Right on Beach with View of Sea from Individual Units. Beach had man made Lagoons and plenty of Sunbeds etc

This hotel was located conveniently to the Heraklion airport and provided parking which were the determining factors in our booking. The lobby and restaurant were clean and upscale. The beach area and bungalows are directly under the airport approach path so during the day time many flights were passing very noisily above. Our beachfront bungalow was a bit of a disappointment. The room was of adequate square footage but due to furniture placement was difficult for our amount of luggage. The bungalow is in need of a cosmetic renovation. The biggest complaint however is the bathroom and the shower in particular. The shower is a tub/shower combination but with only a 2 foot piece of glass rather than a shower curtain or door. There was simply no way to shower without getting the floor wet. We likely would not book this bungalow again.