Comfort Inn & Suites

The location is convenient to the Interstate 94. However, it also contributes to the noise factor. Room was clean. A little outdated. Peeling wallpaper. Very low water pressure on the 3rd floor. Could barely get enough pressure to brush my teeth and flush the toilet. Breakfast as expected. Bed comfortable. Front desk professional and courteous. Price reasonable. Ok for 1 night stay.

Outdated dirty noisy from highway

This hotel is in a be try poor state. It seems as it has been recently bought but the new owner had not invested into any renovations. It looks very empty like a lot of the furniture and decor from the previous owner was removed and not replaced. The elevator’s floor is falling apart, the button to the third floor was even gone. The carpet and decor look super old, the shower gel in the tub was empty and not refilled. When I mentioned it to the front desk, they could not find anything to provide me with some. A client there said he had the same issue too… The door to the room does not close unless you give it a hard push with your shoulder. It rubs on the floor. The curtain was out of its rod and hanging down on one side. The tub’s enamel was in a bad shape. Overall, I could not wait to get out of there. I spent only one night, fortunately. I stayed there because it was the only one available in the area close enough to Berrien Springs where my child had an ACT test. I would not go back there. I hope the new owner make some improvements, because it was not worth the $200 I spent.

My sister and I took our kids for a little get-a-way. We were planning to be at the little waterpark on Sunday then Monday to the beach in St. Joes. Great price, not too far from home, free breakfast. What would be bad? Started with no rooms available for early check-in. There was NO ONE there. You mean to tell me ALLLL of the rooms on property were being cleaned? Then I asked to switch to a King. Nope all the Kings were booked. ALL of them? Ok cool. Check-in at 3. My kids Love hotels. What kid doesn't? Go to turn on the TV for them while I get us unpacked. NOTHING on the TV is attached on the back. The remote doesn't turn on or off the TV or control the Volume. You must use the power buttons on the actual Tv. I did have to call the front desk to come and help and the guy did. Not very friendly but he did fix it right away. The room was less than updated. The armchair was stained, the office chair was all worn with all the fake leather peeling off, the bathroom with not overly clean, the vanity had a big crack on the side pulling away from the wall and the door had some kind of water damage because the door warped because it was very difficult to open. My Boys LOVE their breakfast. I wouldn't let them eat most of the food. I have never seen eggs and sausage look like that. They had just a crockpot of gravy. Nothing was labeled. The Milk was just in 2-gallon jugs. The apples had many brown spots and the one my child ate was rotten. EXTREMELY UNPROFESSIONAL!

This property was so dirty and run down. The first room they gave me, the bed was broken So I was given a 2nd room. In that room, the tub faucet was on, even when turned all the way off. As I was getting into bed after a very long day of travel, I discovered blood on my comforter under the top sheet/blanket they had on top. I was too tired to complain again. The hallway did not seem to have any type of air on and it was 95 degrees out. The complimentary breakfast, was very sad as well. The pool was fun, I will give them that. We played there for hours. The staff was rude in the hotel. The shower DID have amazing pressure, for a hotel. I would stay somewhere else if you can, even if the deal looks pretty good.

Rooms were filthy, they smelled. We got our first room there was giant stains on the bed. Switched our room and there was bugs on the pillows and behind the bed. Water park was advertised but cost an additional $20 to use the water slides. Would not recommend very rundown and dirty!

This property is changing owners and I believe if they hire proper cleaning staff and upgrade the carpeting (NO QUALITY HOTEL USES CARPET IN ROOMS ANYMORE!). Too many germs, allergies, dust for many👌. I believe they can succeed, but to thrive…they will need to spend some money on upgrades. Staff was awesome! Polite, kind and willing to help. The free breakfast is extremely typical, need to offer fresh fruit or SOMETHING healthy for the conscientious healthy eaters ! Generic yogurt doesn’t fall into this category sorry😉

Shower leaking all night long

Good first: quick check in, 3 queen beds available for family of 6, rooms appear to be made and ready. The bad: I walked in and the first thing they clarified was if I was there for the water park or the hotel. I booked the room thinking the pool was included in the price. It was not and was an additional $20/person. I wasn’t about to change the booking with 4 kids in tow. I would have considered paying the price, but based other observations from the hotel, I’m not sure the water park/pool would have been worth it. Things seemed dated. The pillows are small flat squares. I tried a wall outlet and it was really loose. The hotel elevator was missing a button and tiles. The carpet was stained and it just felt unclean. The hotel worked in a bind (booked last minute). However, I would consider another hotel in the future.

We rented the hotel because we thought the price was with the waterpark/pool. If it has pictures of the pool I would assume it would come with OR at least say that the pool is not included. That would have saved me a lot of money.