Luton Hoo Hotel, Golf and Spa

This hotel is spectacular, set in the most beautiful grounds. There is plenty of parking and the concierge and reception staff were so helpful and friendly; and the offer of a car to take you to the spa was a real treat with 2 small children and all our bags. Sadly the attention to detail with service wasn’t what I expected from a 5 star hotel. We waited a long time to be offered a drink in the bar, and had to ask the second time, and the waitress looked very put out that we were ordering a second drink, quite rude to be honest, it was as if we were putting her out. It wasn’t busy, I might have understood it if it had been. The fridge in our room wasn’t working, we needed to keep milk in there for our toddler. I called reception who were very apologetic and said someone would be there at 9am to have a look at it. However, nothing was done about it, which was disappointing. There was only sachets of decaf coffee in the room. The beds were really comfortable and the breakfast was outstanding. All in all a wonderful hotel, but over priced and lacking the attention to detail that you expect from a 5 star hotel.

We had the Queen Elizabeth Suite for a couple of nights. Marvellous room, great dinners, great drinks. Everyone was very friendly. Walks in the grounds were amazing. We wish everyone well during the renovations and will be back in a couple of years. Thanks for looking after us so well and so close to the closure, nothing slipped in any way at all. Bravo.

Don’t bother. We have been here many times over the years, however today’s visit was extremely disappointing. They are closing in 2 weeks for a re-furb but you think it was closed now. No staff, no organisation. The spa day ruined by a total mix up of treatments and forgetting I had one booked in. You’re paying the same money but deep relaxation room closed. No glasses for water and drinking out of plastic red cups. Lunch is now in the main house but again no staff. The place has clearly been working to a shut down for some weeks.

Great!

The staff were very pleasant and polite

The shower drain was very slow, causing water to backup. Might just need a deep clean

Amazing unexpected upgrade. The room size and facilities. Comfortable bed. The gardens and parkland.

Hot food should be served on hot or, at the very least, warmed plates. Pacing of time between courses was off, waiting too long for plates to be cleared and food to arrive. Hot breakfast buffet selections were all luke warm to cold, even before putting onto a cold plate, so disappointing.

The history of the building.

We arrived to celebrate our 25th wedding anniversary. We included this information on our booking form. The first room we were allocated was a huge treck, finally found, turned out to be a building site, under going repairs. The treck back to reception to report the issues, with photographs, was met with an apology. New room, this time escorted by Magda to room 131. The best staff member by far. However, every day, we reported that the aircon does not work, along with the internet and TV. Every day, this was acknowledged by the front of house staff. It went no further. Very frustrating. Be warned, this hotel is in "Shut Down" mode. They are closing at the end of September for two years. Finally, parked at the front of the building, in a prominent position, is a car belonging to the hotel. This sends a message to all guests, the hotel parking is more important than the guests. Guests can park elsewhere. Not even Dubai parks its complimentary Ferrari's at the front of house. YouTube: Aussie_Idiot_Abroad