Fairfield Inn & Suites by Marriott Chesapeake Suffolk

How does a hotel run out of washcloths and tell you they have to wash some?

We went there specifically because they had an indoor pool. We helped move my son to VA along with the his gf’s family. They stayed there as well because of the pool. It was broke down and we were unable to use it either day. The location was wonderful and we are going again in sept but hesitant to rebook because of the lack of communication on the pool. Unsure if we will rebook or not.

No washcloths or hand towels, no service when I asked ran out of toilet paper

Went inspect room blanket was dirty look like dried blood,wall nasty and dirty,so requested a refund,Bigg Red Flag

Nothing and I never got my security deposit back from when I stayed there from July 3rd to the 5th

Hotel was clean and quiet. Would come back again!

We stayed 2 nights in this hotel. The beds were uncomfortable with flat pillows and stains on the sheets. Housekeeping only replaced the towel on the floor and trash. The toilet was not seated properly and wobbly when we sat on it. The sink drain did not open and close with the push rod. There were black spots in the tub. The door deadbolt kept locking automatically after opening the door, making it difficult to close the door when leaving. The washing machine in the hall was broken. Breakfast was good, pretty standard with what is expected at a Fairfield with waffles and a nice assortment of toppings.

The only positive thing about this stay was the front desk clerk, Dorian. Right after checking in for our three-night stay we discovered so many things we had concerns about which we reported right away. It was a king bed suite with a pullout sofa bed (twin size), but they advertised that the room slept 5. I still can't figure their math in that. So we asked for a rollaway, which they didn't want to give us at first to accomodate our party of 4. Many of the tiles in the bathroom were cracked so bad they were in shards and in many places it was missing grout to hold tiles in place. After taking a shower, we understood why. Water was running out of the shower and pooling on the broken tiles. It's a wonder it wasn't running down into the room below. The blackout room curtain would not close completely due to a missing hook (we reported this multiple times and they never did anything). Water had accumulated next to the window (my son's socks got soppy wet when he stepped next to the window). It appeared to be running out of the A/C closet located next to the window (this was the only thing maintenance tried to take care of while we were there--it stayed wet). Housekeeping never gave us fresh towels and they never came in the room during our stay. The pool was closed for maint. There were many burnt out lights in parking area. The room phone didn't work. No stopper in sink. Overall they have major maintenance issues throughout property they obviously aren't addressing.