Fireside Inn & Suites West Lebanon

Beautiful lobby

Cost

Last night was the worst hotel experience I have ever had - I am not exaggerating. After staying at the Fireside inn in West Leb 2-3 nights a month for the last several months, I will not be returning. I have never been as insulted as I was by their front desk staff person as I was last night. This stay, I tried to sleep through a neighbor who left their TV on all night. Whatever they were watching, it was full of low level dialog (could hear that someone was talking but couldn’t really make out what they were saying), intermittent shouting/screaming, occasional horns/screeches, persistent clicking/tapping – the longer I listened the more I thought it sounded like a video game. There was just enough sound coming through the wall to hear it any time the room fan was not on and the sound was random enough to wake me up every time. I tried the friendly wall slap a couple of times but, after a really restless night, I finally gave up just before 4 am and called the desk. In response to my request for help, he made an anemic first phone call 10-15 minutes later. The phone rang three times with no answer (I could hear the phone ringing through wall). I waited a few minutes and since the TV was still on, I called the front desk back. The response I got was basically "There's nothing I can do." I asked him to please try again. A few minutes later he did, allowing the phone to ring longer, but still got no answer and the TV continued. I tried knocking on the wall again but got no response. Finally, just after 4:30 I called the front desk back, desperate to salvage a couple more hours of sleep. I explained that they were likely losing a customer - as you know there are many other options in the area to choose from. An argument resulted. "What would you have me do?" he asked. I suggested they listen to their customer and go knock on the door or at least keep trying. I asked what if the person was in trouble (passed out, OD, in medical distress?). As illogical as it sounds, he didn't want to pound on their door for fear that he might wake them up (I am not kidding). I was floored and incredulously asked why it was ok for my neighbor to keep me awake but not ok to wake them up. There is a noise policy for goodness sake. The front desk person responded, "If there are lots of other options, then leave, there are lots of other customers." This complete lack of empathy and customer care at 4:30 in the morning devolved to a shouting match. I was sworn at, accused of harassing the desk, and it was suggested that waiting until 4 AM to call was somehow my fault, etc. The net result of this thankfully, was the neighbor must have been woken up by the shouting and finally turned off the TV! Fight or flight kicked in and my adrenaline was flowing at this point so, even with quiet, I couldn’t fall back asleep. I was still awake when the neighbor’s alarm went off at 5:30. I could hear a woman talking briefly and THEN THE SAME TV/GAME SOUNDTRACK BEGAN AGAIN. I gave up and left as soon as I could. I've never been so badly treated at a hotel in my life. I cannot stress enough how much I would suggest NO ONE EVER STAY THERE if at all possible.

The breakfast was stellar and the room was comfortable

My brother and I chose to eat dinner at the restaurant within the hotel, we got chicken broccoli alfredo and chicken parmesan which was sub par at best.

The atmosphere was good

Didn't realize how many skiers there were

Staff were very friendly and accomodating

The bathroom floor was freezing cold

The location was great. Staff was very friendly and helpful. Commandating us for a second night. Looked forward to the hot tub, It was out of order, pool was clear.