SpringHill Suites Minneapolis-St. Paul Airport/Mall Of America

The layout the livingroom space away from the bed

The room I got didn’t have a bathtub

Everything! I loved it

Paying for parking

I travel weekly and book everything through my app. The app leaves a number to call for shuttle pick up. I called and it’s the hotel front desk who told me I have to go on a different website and then input a code to arrange shuttle pick up. First of all, I’m walking through the airport dragging luggage and I’m supposed to remember or write down websites and codes with nothing to write with. I’m not sure why the hotel can’t go onto the website and order it for their guests when they call. At the very least they need to put this info in their app so guests know how to get a shuttle. Needless to say, I took a taxi. The room thermostat was out due to a dead battery (that I had to diagnose). They brought me extra blankets and a room heater but no batteries. Ridiculous. The bed left a huge divot when I got up and I weigh 120 pounds. Fortunately, the Staff was very nice, esp Moe ot it would have only been 1- star

I travel a lot with a guy dog, so I’m in a lot of hotels during the year. This happens to be the best hotel. I’ve been in in four or five years. The staff was amazing attendant to my needs. The room was very clean, comfortable bed and great shower! Thank you to all the staff for an exceptional job!

I had to go home

breakfast was good and the room was comfortable

when I booked the room the information was that there was free parking. Upon arrival I was told there was a 15 dollar charge to park the car at the hotel and was not given a choice since we had already been charged