De Vere Cotswold Water Park

Beautiful hotel, very clean, very welcoming.

What a true waste of money, for £150 a night you will NOT get… Breakfast Pool/ gym access A bath that works Aircon Comfy beds or pillows Paper thin walls so you can hear any other door that opens in the corridor An absolutely terrible experience and when a staff member asked how our stay was we said terrible and their only words were ‘oh dear’ nothing to apologise, make amends or just any level of customer service. Save your money as anywhere else in the area will provide better service, quality and so much more! DO NOT WASTE YOUR TIME!

Had dinner at the old boat house and drinks in the hotel. The staff in the lounge bar were very accommodating and made lovely negronis for me (even though they weren’t on the list) and my better half really enjoyed her cocktails- beautifully made! Thank you to Sam and the bar staff who have helped to mar our evening (away from the kids) relaxed and lots of fun.

First time I have visited but I will definitely be back. It is a stunning hotel in a stunning location. Also great value for money.

Went back to the De Vere hotel which we have been numerous times, very happy with the stay and the service we received, we are going back next month for a few nights

Well what can you say about this hotel. It was awful!! Firstly they offered us an upgrade for an extra £30 a night and the receptionist said it was a lovely room with views of the lake. To be honest we did not really have a view of the lake and felt that we had been ripped off as half of the room either a damage or paint damage. Secondly, when we've stayed in other hotels and gone out for the day we've always came back to made beds, fresh cups and fresh tea and coffee supplies. The 2 full days we were here, not once had someone come in and replenished any supplies, even to the point where my partner had to go and ask for toilet roll!! Thirdly, they do not tell you in advance that only one restaurant is open and that the other is only open on selected days. It's very disappointing as you are stuck for choice between the boat house and the bar. In all fairness the food side was good but unfortunately the room and the hotel let these sides down big time!!

Excellent location calm atmosphere our room was spacious and bright over looking the lake

Booked a spa day here for two people. Originally they had us booked for afternoon tea at separate times which they did resolve but when booking as a two you would expect to automatically be eating together. The afternoon tea itself was ok but nothing amazing and I would say the customer service was lacking, nobody very friendly. Spa treatments were lovely however both were 50 minutes, mine was around 45 minutes and my friend managed to somehow get about 1 hour 5 minutes treatment time. Afterwards we then went to use the pool facilities, the pool was freezing and a lot of other guests also made the same comment, experiences on the pool side weren’t fantastic and just mediocre. Probably won’t return back in a hurry. Upon leaving two staff were stood chatting, again no customer service, nobody to say bye or thanks or enjoy the rest of your day.

My wife and I stayed for a relaxing weekend away. The room was basic, a bit tired but clean. The buffet breakfast was good with plenty of choice. We like to use the fitness and spa facilities, but we were disappointed. The gym, whilst well equipped, was far too hot to exercise and needs air conditioning. The gym is directly above the pool, so is very humid. The pool water was too cold for a spa pool so felt uncomfortable. I pointed this out to hotel reception but they quipped, at least they balance each other out. Unhelpful.

Loved that the receptionist set the tone right away even if the pool tried to humble us with the cold water. Enjoyed the massage. It was a little busy probably because it's on a weekend. Then we head down for the Afternoon Tea, the private room for the six of us was such a nice touch! Big props to John (at the Brasserie) for going the extra mile — and for all the staff at the bar/restau. Thank you!