The Westin Baltimore Washington Airport - BWI

The cleanliness and comfortable

You shouldn’t have to pay to park. The front desk manager was very rude while checking in. Very helpful and warm to the guest ahead of me and when she waited on me she wasn’t informative or polite.

Very clean

Not much

The staff were extremely friendly and welcoming.

The couch in the room had stains. The bathroom was extremely outdated, needed repair and did not feel clean.

I had an amazing time coming to Baltimore and stayed at the Westin Baltimore Airport hotel. I live in Houston and came down for a business trip. First off all hands-down, I have to say Tamika and Shawnese were so amazing even the talk man, I think his name was Charles and even Bill the shuttle driver. The whole freaking staff that worked on October 31, 2025 through November 2, 2025 were amazing. Hotel was beautiful and clean, my room was nice too. The only thing I was saying negative about my room is I prefer my bathroom to be a walk-in shower not a step into the tub shower, call me bougie I don’t care that’s the only complaint I would say other than the house cleaning didn’t clean my room the next day, but Shawnese handle that. I arrived early around 11 and my room wasn’t ready yet, but Tamika took my bags so I wouldn’t have to carry them around. Charles the tall man came to get me to make sure I got my room, I think he’s the manager. I hope I didn’t jack his name up, but he made sure I got my room around 1:30 before check in time. I went to the bar before going up to my roomto order some fries, but the lady disappeared and never came back so I wasn’t able to pay for my meal. So I went to the front desk to get my bags andlet Shawnese know that the lady never came back and I didn’t want them to think that I wasn’t trying to run out on my bill, but she was so kind and courteous and got my bags for me and told me not to worry about the meal that she will take care of it. These lady were so professional so beautiful, they knew my name I got locked out of my room, and didn’t have my ID on me, but she was able to look me up through the my membership. Shawnese allow me to check out an hour later from the regular checkout time she knew my name every time I came to the desk,. I just appreciate my entire stay there. Everything was amazing. I love the water with the fruits in it and the complementary breakfast along with the coffee the buffet although the buffet $30 for a buffet, but you can order off the menu too, which I did and I love the omelette. But definitely next year can’t wait to come back to the hotel. I highly recommend this hotel. The staff is what made the hotel even better! Thank you to Shawnese and Tamika C. for making me feel welcome.

Room was ok but service was terrible

Service was terrible and room service was terrible

The positive: The front desk staff was excellent. Friendly and efficient. The negative: The “heavenly”bed was awful. Pillowcases were frayed and faded. Pillows were old, limp and lumpy. The elastic on the fitted sheet had given up long ago so it shifted around all night long. I was only there for ~12 hours so it could have been worse. But when you are essentially there to sleep, the bed matters. I expected more from a Westin. And when they overlook the big stuff, you start to wonder what else they’ve overlooked. (But you try not to wonder too much, or you’ll never get to sleep…)

They charged my room for parking, although my husband paid for parking separately on his charge card. Also there was no hot water. The hallway also smelled like dirty saltwater.

The hotel was busy and the staff accomodated well.

Much of our stay was wonderful. I wish the hotel had extra blankets that weren’t so scratchy as to be unusable (fleece plus industrial washing and drying is not a good combination) and I wish their employees had a little more polish in their customer service. I just got a surprise parking bill - a surprise to me because no one ever mentioned that parking is charged. When I called regarding the bill, the employee went through the motions “I’m sorry” but also “you should have seen the signs, they’re everywhere.”