The Westin Baltimore Washington Airport - BWI

Airport shuttle was great. Breakfast was included. Room was clean. Staff was kind and helpful.

There was an issue with a neighboring room that caused a disturbance in the early am. The staff of the hotel responded to the issue and solved it.

Flight plans changed last minute so booked because of airport shuttle, restaurant and the pictures conveyed an elevated level of comfort. The bad: It took 9 minutes to get off hold when I called for the shuttle, the restaurant staff failed to bring what I ordered that night and again at breakfast the next day (food was mediocre), the front desk was so understaffed I couldn't even purchase snacks from the sundries station (which was barely stocked) and, final straw, the carpet was stained next to the bed (as if someone had rolled over and got sick on the floor) and the shower still had the hair of the previous guest on the walls. The good: staff was nice, the bed was comfortable and there were 2 shower head options and excellent water pressure. Next time I'll pick a hotel with restaurants in walking distance--we passed a few on the shuttle ride to and from.

I wasn't pleased that after hours the hotel was wide open and you didn't need your key card to gain access in front of back not even the elevators. Also to pay $30 for breakfast the set up was not pleasing nor the cleanliness of the area. I also would suggest putting hand sanitizer in the areas

B

This property left me desiring more. I constantly complained about the smell of marijuana throughout the halls and in my room! Nothing happened and this ruined my whole stay….

Nice place to stay clean would stay there again

A great property!

Jason made sure that our reservation was corrected and was very helpful to us. We were relieved he went the extra mile to accommodate us. We continue to choose this hotel