Hotel Santa Cruz

We took a taxi from airport to the hotel. Hotel reception told us the hotel had cancelled our reservation. I contact Hotel.com customer service, and they said they will follow up with the hotel for refund. The following is Hotel.com respond : Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to get your refund. This means the current rules and restrictions for your booking apply and a refund can't be granted.

Hotel muy viejo! descuidado ,feo ,sucio ,todos los ambientes y habitación con un extraño e insoportable olor a humedad , metal y pesticida, en lavamanos también olor a podrido , colchon, sábanas ,toallas , almohadas de lo peor , desayuno no lo pude tomar porque alegan que no estaba incluido en lreserva a pesar que "sí" estaba incluido. En conclusión de la A a la Z toda calificación es de cero para este hotel.

I stayed here the night before my G adventures tour. The room was basic but comfortable. The walls are extremely thin! Restaurant available for dining and very basic breakfast included. WiFi ok. Location nice, handy to walk to different places. All staff very friendly and helpful

Vert good service

My front desk lady, Ornella, was awesome! She’s so cheerful and extremely helpful!

The neighborhood is great

We stayed at Santa Cruz Hotel as the accommodation was included in a tour we did with G adventures. We stayed there for 4 days total, in 2 different rooms. Even though the hotel was not a fancy one and it was more basic, the reason I am putting a 5* review is more the stuff, that was the most welcoming and helpful I met during my whole stay in Peru! The rooms were nice and the bed very comfortable, but it is noisy and at the bathroom smelly water comes out of the sink. The breakfast was ok and the location very nice.

Great location

Noisy hotel. Rooms are painted in depressing dark colors. Inner rooms are boxes, no windows. 5 minutes to get hot water in the shower. Shower drainage is a size of a coin, takes forever to drain. Bed was terrible, pillows were razor thin. Breakfast is almost finished a 9:15 am, although it should be till 10:00 am. Broken curtain, light all day and night. Rusty fridge. Have to get tv, air condition control from reception. Had to switch room 2 times at check in. Will never stay at the hotel again. Paid same price for much better hotel in Miraflores. Exceptional, good and very good reviews: really? for this hotel. Misleading reviews, and photos in the hotel description. No in room safe, misleading and wrong. Safe is at reception.

Location of the hotel was fine but the area around it is not amazing. The room we were given had only one towel so we had to go and ask for another and the sink of the bathroom had a bad smell whenever water was going in. It also was a bit cold and felt a bit unloved. Staff was helpful though