The Sands at Grace Bay

Everything was nice

Very good place to stay. We suite with two, full bathrooms was the best!

Costumer service was excellent. Couldnt be happier with the staff. The room was average overall. Comfy bed. The bathroom was cramped due to design. Shower entrance, bathroom door and sink all converged a one point. The sink above the mini fridge was inset so far pu hit ypur head on the pantry closet above just trying to turn on the water.

Staff was great with the exception of the front desk. No one ever spoke unless checking in/out. Reported issues with our room multiple times and was told someone would come and never did. Great place to stay as long as you don’t need to interact with staff in the lobby or have a room with issues.

I enjoyed access to kayaks and snorkeling gear provided by the hotel. Also the availability to check out bicycles to ride to the grocery store was very convenient, some did have flat tires and should be check on more often. I also liked that the hotel has a convenience store on grounds for a quick grab and a restaurant with yummy food on site. During the entire stay no one came to take drink or food orders by the pool or beach... but I'm unsure if that is something the hotel even does. Overall I recommend the stay here for the price.

Loved the accommodations! Lots of room and updated rooms! Great Lanai screened in porches as well. The ladies at the front desk were always helpful and the concierge was great as well. The only critique would be the timeliness of the service at Hemingway's Restaurant. Meals and drinks often took a significant time (always delicious - but be ready to wait) and the bartenders, it would be nice to see a smile :)...that said, great beach, pools, rooms - I would recommend!

The service was great! Having a restaurant right on the property was super convenient. Options for snorkeling, tubes, a towel, etc was nice to have too! The little store with snacks, sunscreen, etc was good too!

The hotel and staff provided a great and relaxing atmosphere. However the shower head was green and filled with mold, the air conditioning did not work in the bathroom creating a sour smell. The room is small but that wasn’t a problem. There are several pools walking distance from the beach and Thursday night fry.

It was a beautiful property the pictures i found in Pinterest were not the same as once we got there. I asked them about that and they said they were old pictures, which didn’t make any sense cause the old pictures look actually better than the new one, the kitchenette in our room really needed to be redone. It was very old. Other than that, everybody the staff was really friendly. Hemmingway‘s restaurant was delicious food. Thank you you have a beautiful island there.

beautiful property! the room is always kept clean and looks so luxurious. very comfortable and spacious, can’t complain about the room at all. the pools and the beach were amazing. very quiet and clean outside as well. the water at the beach was crystal clear. food on property is good too, the coffee is tasty. there’s a convenience store on the property, tennis court and bike rentals. everything is walking distance from the hotel as well. the hotel staff is very friendly and very welcoming. made the stay more enjoyable <3