The Sands at Grace Bay

The resort is nice but more dated than the online views reveal. The kitchen floor tile was chipped and broken in many places. Hair, trapped under the sink, The refrigerator was old, it was creeky and squeaked loudly each time we opened and closed the door. holes in the base of the bed covering frame under the mattress that were very visible. I took pics upon arrival just in case. A bit disappointing for the nightly rate charged but the balance of the resort was nice. Hemingways restaurant on site was fantastic. Ms. Carolyn the GM, made our anniversary . Also, the resort was unable to accommodate my request for a 3rd floor ocean view room. Oh, and for an ocean view keep in mind it’s not ocean front. We were in the farthest building from the ocean in building 6. Hard to see the water. Screened in porches were a plus but still was eaten alive outdoors by ‘noseeums’. The resort should perhaps invest in commercial auto spray for insects.

It

Absolutely terrible experience. We originally planned to stay for two nights, but due to the poor condition of the property and unprofessional behavior from the manager, we decided to leave and stay elsewhere. The room had a strong rust-like odor, and to make matters worse, while I was in the bathroom, I noticed water spilling out from another room — it was a complete mess. I’m extremely disappointed in this place.

Check-in was smooth and the staff was very friendly. Our room was missing linens for the fold-out couch, but room service brought sheets quickly and made the bed. However, they didn’t bring blankets, and when I called to request them, the staff seemed a bit irritated. I also stopped by the front desk a few times with questions and felt like I was bothering them. Most staff were pleasant, but there was a sense of inconvenience when helping guests. The pool areas were a highlight, with four pools and plenty of seating. However, there’s only one towel station located near Hemingway’s on the beach, and trash cans were limited. The resort also needs some minor repairs, such as cracks along the pool edges and visible damage under a small bridge over one of the pools. Beach access was great, with four entry points and lots of chairs and umbrellas. If more were needed, the beach staff quickly set them up. A downside was the lack of convenient foot rinse stations—only two on the property. The second one had a sandal rack but very low water pressure, which wasn’t ideal when the beach and restaurant areas were busy. Lastly, the toilet paper was very thin—upgrading to 2-ply would improve the experience.

This is a wonderful place to stay...So many polite employees to help you...So many things to do there....our 12 time there..

Nice landscaping and pool; helpful staff; good dining (Hemingways); some rooms aren't as pictured on website; only one elevator on site; overall was a good stay.

Beautiful resort in the middle of grace bay. Good restaurant on property, great beach and pool. Room was clean and spacious. Construction next door of large hotel was a little noisy but it didn’t really bother us.

Multigenerational family stayed here for 5 days and had a great time. The only issue beyond the control of the hotel was the noise of the construction for the new building next door. Clean, friendly, peaceful, and fun!

Very well maintained. Perfect location.

The hotel staff were not very friendly or helpful. Each day we had interactions with staff where they just seemed to be inconvenienced when helping us. Very strange since most resorts I've traveled to understand they are in the business of hospitality and exceptional service is important. This was confirmed when we traveled to a few other resorts to use their restaurants and the staff at other places went above and beyond to welcome and wait on us.