Wingate By Wyndham Peoria

I would have gave 5 stars. However ,At checkin after going to my room. I came back & asked why my room didn’t sleep 5 as I booked thru Expedia. His fix was for me to wait and talk to a manager on Monday evening. That wasn’t fixing my problem since my stay was fri-Mon. Then the next morning I spoke with the evening girl at the check in desk. She said, I will talk to the 7 am girl & see what we can do. She gave us a roll away bed. It was tight but worked out. My fault for booking without calling the hotel directly with questions. Expedia shouldn’t have stated I could accommodate 5 adults.

We had to stay here for a week due to our apartment flooding. It was a very stressful time for us. There were a few events in the Peoria area so most hotels didn’t have the accommodations for a week stay for us. This was the third hotel we went to and after explaining our situation, they let us know they were able to accommodate us after making a few phone calls. Thank you to the front desk employee, Al, and whoever he called that night to make sure we had a warm bed to sleep in, you have no idea how much stress you saved us 🙏🏼 The room was extremely clean and had all the basic hotel room amenities you would need. A major plus was that there were SO many options for breakfast and good options too…not like the other hotels. Pool & hot tub were also clean. Zero complaints!!! Most importantly, from the moment we walked in the door we experienced nothing but top tier customer service from each and every staff member we came into contact with. Hate to say it but we were needy guests and asked for several things outside of the norm. Each employee met us with kindness and went above and beyond, basically dropping everything they were doing to assist us. This is pretty uncommon these days when it comes to customer service. Especially while doing it with a smile on your face and being friendly. Some names we’d like to mention- Al, Scott, Kristina, Brandon, Teresa, Heather, Steve, Roland, and Wanda were all so friendly and had great attitudes while going above and beyond. In our opinion, they all deserve a raise!!! There were also a few other names I forgot. Anyway, thank you to everyone there who made this really stressful time in our lives not so bad. We will recommend everyone to stay here!!!

Kristina was the best!!! She helped set up a great shuttle experience for my mother! We will be back in the future to visit family! The hotel facilities were so clean and awesome. The staff has been so friendly and the pool was so wonderful to swim in!

Hotel was nice and quiet except for the interstate. Our room was on the side by interstate and WOW it was LOUD. I even checked to make sure the window was closed because it was that loud, We turned the tv up in hopes of drowning out the noise, it kind of helped.

I think there is a lack of communication between housekeeping and front desk. My husband and I got our room key, and when we opened the room door, the room wasn’t cleaned. But the front desk gave us another room as we asked. No big issues.

The hotel was not clean at all. I brought my family there to celebrate NYE and my kids could swim and use the hot tub. There were big clumps of hair in the hot tub along with what looked like dirty water filled with what looked like water that had been sitting for weeks. There were used bandaids on the concrete area surrounding the pool, along with what looked like blood stain droplets. Absolute filth. The beds in the rooms were very uncomfortable. They felt like sleeping on an air mattress and we requested queen beds, they were more like full-size with no comforter or bed-spread just a sheet and a light blanket. Also had an issue with a loud party next door til 430am keeping us awake.

Staff was amazing to our family during their stay this holiday season. The lobby had a set up for taking pictures which was cute. Staff recognized, acknowledged and engaged with us everytime they saw us.

Pleasantly suprised by the staff friendliness, amneties, and breakfast was awesome!

Great breakfast, very quiet, handicapped room with superior bathroom

Friendly staff. Convenient location