Homewood Suites by Hilton Orland Park

It was a celebration for my 80th birthday and my family and I enjoyed it.

It would be nice to have a luggage cart available to unload and load our car. Both unloading and loading there were none available even though there are 3 carts at this facility. This was the only thing I did not like about my visit. Being as I'm the one that ends up unloading and loading the car. My husband isn't much help. I love your hotels.

There were so many things I liked about this hotel. BELIEVE the reviews! My husband and I are excited so find such a wonderful hotel that is (1) close to Marcus movie theatre and (2) close to Toyko Steakhouse. We also loved the free parking, breakfast, pool and exercise facility. We are looking forward to our next stay!

This hotel is a designer's worst nightmare. My room has a full size mirror facing the bed on one side and a large window opposite the bed and the room is on the east side of the building, hope you like getting flashbanged at 6 am when the sun comes up if you forgot the close the double blind (this should be how the room is made up for guests by default unless you want to seriously piss someone off). The bathroom layout is similarly confusing, my room had a walk in shower, the door to the shower was on the right side, however, the hook for hanging your towel was on the far left side, so you have to step out of the shower soaking wet and fumble blindly on a tile floor for your towel. I'm curious to know if anyone has ever been injured or died in my room. There is also a lot of vandalism going on in this hotel, the branding on the toilet seat in my bathroom was defaced, and the elevator emergency sign suffered a similar fate. I don't recommend providing a phone number to the front desk, they will harass you under the guise of improving your stay, when in fact I just found it highly annoying. I was texted at 10 PM to let me know that the following day's breakfast would include a taco bar, gee thanks I guess, I was then texted in the middle of the day the following day while on site with a client and asked to rate my stay 1 to 5. I replied later on with a low score and was then asked what could be done to improve my experience, I replied that I would like to leave feedback about my experience, and got no reply. I am afraid that my phone number has been fed to an AI chatbot who will continue to pester me with inane rambling in an attempt to drive me mad. I need help. The walls are closing in. Please, get me out of here.

As always, excellent customer service and great room.