Homewood Suites by Hilton Orland Park

We were greeted by the front desk agent whenever we passed through the (spotless) lobby. It was just cool enough to have the fireplace going. Being from the south that really made it feel like vacation. The friendly greetings are what really stood out.

I didn't like having to leave after only 4 nights.

Friendly employees and great atmosphere

All things were pretty good, but our room was right over the very large Air Conditioning System made noise all night, not a very restful room for Seniors.

The Senior room is in a bad location right above the Air Conditioning System!!!

This is my go to hotel when I come to Chicago. Staff is very friendly, breakfast was good. Very comfortable relaxing stay.

Beautiful premises, very clean, and professional staff

Incidental fees are too high and not consistent for all customers

It was great!

Overall the accomodation and facilities were excellent Majority of the staff were friendly Breakfast was included with a variety of foods offered Did not use the swimming pool but it looked clean and inviting Laundry was working and coins for the machines were readily available from reception Rooms were spacious L, clean and comfortable Nice little courtyard to sit and relax

It was what appeared to be a remote location . A hire car is definitely needed if you need to go anywhere Although the hotel offers a concierge service , this is not the case , it’s managed by the receptionist on duty at the time when asked for a taxi to get into Chicago , I was given list of taxi nos to call as I wanted to go into Chicago, most refused , one took the booking then cancelled 15 mins before arrival time Finally managed to get one that charged top dollar and would not take a booking for pick up I had to use my own phone which was an international no , which the taxi services also didn’t like I would have thought a concierge service would have called a taxi for me On return managed to get a taxi back but cost an extra 40% on top of fare as it was out if the suburbs

I recently had a profoundly disappointing experience with this hotel, which was especially disheartening given the significance of my visit. I had booked rooms in February for my August stay: one room for 4 nights and another for 11 nights. In addition, my family members also booked two rooms, and a total of three rooms were impacted by the same issue. Our primary reason for selecting this hotel was its suite rooms with a fully equipped kitchen , living area with a pull-out sofa, and a separate bedroom with double queen beds. These amenities were essential for our out-of-state trip to attend my brother’s wedding. The suite setup was ideal for our needs, including coordinating fittings, hair, and makeup appointments in one location. Three days before my arrival, the hotel called me directly and confirmed our reservations over the phone, and I verified that all rooms were correctly booked and a valid credit card was on file. However, the day before our arrival, I received a call late in the afternoon informing me that two of our rooms, as well as a room booked by a family member, had been canceled. The reason given was that guests already in-house had chosen to extend their stay, displacing our confirmed reservations. This situation was particularly frustrating because the purpose of making and confirming reservations is to secure a room, not to have it arbitrarily canceled for others. After spending approximately three hours on the phone with hotel front desk staff, the hotel manager, and Hilton guest relations, no satisfactory resolution was provided. The hotel did rebook our reservations at their sister property across the street, but the accommodations were not remotely comparable to what we had originally booked. Instead of the suite with the specific amenities we needed, we were given a standard room with just two queen beds and a mini fridge—no microwave and no living area. To make matters worse, there was no offer of a discount or apology for the inconvenience. They gave just the standard going rate which was almost the same price as I paid for the reservations made several months ago. The lack of empathy and proper customer service was glaring. Two of the rooms stayed at the sister hotel, while the third room, which was booked for 11 nights, had to be relocated to a different hotel entirely as a standard room wasn’t suitable for the extended stay, and we were left on our own to make these last minute accommodations. I wasn’t expecting any free nights or compensation beyond what was reasonable, but I did request a comparable suite room or, at the very least, that they cover the price difference if I could find a suitable suite elsewhere since the prices were higher in the area being a last minute booking vs. the prices in the area months ago. The hotel refused to honor the reservation or provide any financial assistance, leaving us stranded with subpar accommodations. This experience has left me deeply disappointed with the hotel's handling of the situation and their lack of effective resolution. To this day, nothing has been done to address or rectify the situation. I hope this review serves as a cautionary tale for others considering this hotel and emphasizes the importance of reliable customer service and honoring reservations.

It was an amazing time

Nothing

Room was clean and comfy. More then i expected at booking. Breakfast was very good. Little tricky goin thru parking lots to get to.

Cant really complain about anything as it was an overnite stay.