Homewood Suites by Hilton Orland Park

I love staying here, customer service is top tier! If you’re lucky to be serviced by Andrew, he’s amazing.

Love it

I enjoyed my stay here! The hotel is nicely decorated and updated, rooms are spacious, bed is very comfortable, bathrooms are gorgeous. Staff is very friendly and helpful, I will definitely be back.

Very good customer service. Great size room.

Split units of AC/Heat that are very noisy and don’t quit all night after reaching temp. Constant air blow which make rooms colder at night, with Max 70F in CHICAGO,to control cost!! Fridge stopped cooling couple of times, and house keeping lady treated us with extreme bad attitude when we asked for the room to be cleaned after being there 3 days!!! GOOD LUCK GUYS.

I really enjoyed my stay here! The room was spacious and updated. Thank you so much to Andrew for ensuring that I had a great day and even providing an upgrade when the room I originally booked for was no longer available - his customer service was excellent and one of the main reasons I will be a returning customer. Thank you!

Stay far away from this place! Where do I even begin… we had a fire at our house so our insurance company suggested Homewood Suites since it is an extended stay hotel. Upon arrival, we noticed how filthy it was but we kept telling ourselves that the situation was only temporary and that we would be back home soon so we tried to complain very little. We stayed in room 311 which is a suite with two king size beds. The furniture was caked with old stains and dirt (see photos), there was a bloody tissue in the corner behind the lamp, the pull out couch had blood and crusty stains all over it to the point where they had to come remove the cushions and replace them on our first day (see photos) - which left us uncomfortable, so the rest of our stay we had white sheets covering all the furniture. The room had a faint smell of mildew, the outlets only worked in half the room (see video), the ceiling fan did not work in our room (see video) and still WE WOULD HAVE NEVER COMPLAINED PUBLICLY had they treated us better. We were friendly and respectful to all staff. I made sure to take the garbage out everyday and place our dirty linens in the housekeeping hamper instead of leaving them on the carpet in the hallways like others did. We stayed out of the lobby, never went down for their disgusting free breakfast, and only attempted the pool once but never went back after we saw the thick green line of dirt surrounding the water. I say all this to say — WE STAYED OUT OF THE WAY AND WERE ALWAYS RESPECTFUL AND THEY STILL TRIED TO CREATE ISSUES FOR US. We had someone from another room who kept calling our room in the middle of the night and waking us up, which they told us they couldn’t track. Instead they just had us unplug the phones. There was a guy in a white pickup work truck meeting prostitutes at the back door and bringing them into the hotel, and there was countless smokers standing at the back door where it stated no smoking - and still they went out of their way to bother US! They are racist! We stayed here for a month which in total was a $11,466 stay. We were aware of the cost but this hotel is filthy so that much for one month is insane. On our last weekend staying there (mind you we had already been there a month) the engineer and manager came and knocked on our door and said they were here for a “routine check” of our room. This was 1000% racially motivated as my fiancé is black. Our room had just been serviced two days prior so it was not like they didn’t have access to our room for a long period of time because that would then make sense why they needed to check on the room. My fiancé was at work and my son was at school and I was in the room alone laying down (I was getting over being sick) but I gladly let them check the room. They say nothing to me, leave, and a few minutes later we get a text that we are going to be charged $250 for smoking in the room. I immediately went down to the desk where they said there was nothing I can do. I asked them if someone complained about our room smelling like smoke and the manager who kept rudely smiling in my face said no. This was absolutely racially motivated. There is no reason at all they needed to even check our room and she could not give me a reason why did it in the first place. We would NEVER smoke in a hotel room and the room had ZERO smell when they walked through it. Luckily there was a Sr. Manager (Andrea) there who agreed to come up and did confirm their was no smoke smell and did in fact remove the charge. We felt sooooo uncomfortable being there after this, luckily it was our last weekend. If someone smokes in the room, the linens would smell, she made that up and I cannot believe it, given we had SO MUCH that we could have complained about and that our bill was already 11.4k. They were trying to STEAL from us and yes we have raised this issue to corporate. Never ever stay here. Especially if you are black

cozy

the size of our room was excellent,and the bed was very comfortable. The location was perfect for the area with close by shopping,eating and entertainment. Will be staying there again in the near future.