Millcroft Inn & Spa

Location and convenience

None

The servers at the restaurant made the stay. They were absolutely amazing but staff at the front desk were almost condescending and robotic. Place did not smell great and it wasn’t cleaned well. It is a very old and beautiful building but all I could think was how confusing that it tries to be high end with so much missing the mark. I’ve stayed in many different levels of hotels, and cheaper places have blown us out of the water in service and comfort while this was meh.

Cozy. Friendly staff. Left a rose on our bed. Restaurant food and service was excellent. Spa service excellent.

Room was too hot, a little small. AC fan was too noisy and kept us up all night. Curtains didn't close completely, let light in. Bugs crawling around in the bathroom. Orange peel left on the floor beside garbage can. Steam room did not have eucalyptus scent and didn't have enough steam.

Great facility and great location. Beautiful

Lack of activities e.g. Pickleballl or Tennis or anything.

Heated floor in bathroom. Setting is beautiful. Again much of the landscaping in need of a do over.

Unit and hotel in general were dated and in need of renovation. Old dusty light fixtures, paint chipped off baseboards, musty smelling carpet in unit…just felt dated and not clean. Paint peeling off exterior of spa buildings, clutter and items in disrepair, unneeded clutter on pool deck. Quite disappointed overall. Construction occurring right outside of unit. Not made aware during booking-not a deal breaker but being transparent to the customer would be appreciated.