Hotel Alden Splügenschloss Zürich - Leonardo Limited Edition

Hands down the best Hotel in Zurich! I personally can't understand why chose another. Spacious, boutique style, gourmet style breakfast and dinner, personal attention, super friendly staff, clean, chic, perfect location walking distance to the center and the lake.. will definitely come back and recommend to anyone. I don't believe someone would not be happy..

N o t h i n g

We love staying here when in Zurich. Rooms are spacious and super comfortable with thoughtful amenities. Restaurant has great options, wonderful location walking distance to the lake and town. Super friendly staff. Always feels like home.

Having to leave this morning :-)

Kleinschalig en dus heel persoonlijk, je wordt letterlijk op je wenken bediend door ontzettend vriendelijk en kundig personeel, de suites zijn fantastisch en massage in de suite is een absolute aanrader, het eten is heerlijk en zeer uitgebreid, auto voor de deur parkeren geen probleem, ik raad dit hotel ten zeerste aan en dat zegt veel aanzien ik nogal kritisch ben😄

Ik kan echt niks bedenken

The room was incredibly big and super comfortable. I think it was the best bed ive ever slept in. Beautiful hotel and staff were super helpful and nice.

Apart from the hotel’s location, everything else is an absolute disaster. Более развернутый и естественный вариант для отзыва: The only redeeming quality of this hotel is its location. Everything else is an absolute disaster. The service, the staff, the breakfast, the housekeeping, and the overall experience fall far below what anyone would expect from a five-star property.

One of the most awful places I’ve stayed in over the past few years. It’s a very old hotel with a bizarre and confusing room design. But that would have been tolerable. What truly stood out was the incredibly incompetent and clumsy staff. For a five-star hotel, they apparently cannot even press a pair of trousers properly or create a decent crease. Everything seems to operate on an assembly line of mediocrity and neglect. The breakfasts are more like something you’d expect from a cheap business cafeteria than a luxury hotel. In fact, it’s hard to understand who awarded this place its five-star rating in the first place. As for the breakfast itself, the so-called “buffet” is a masterpiece of stinginess and poor quality. Then you’re offered an omelet that resembles a creamy, shapeless substance rather than an actual breakfast, and immediately presented with a bill for 57 francs, payable on the spot. The rooms constantly feel damp, and there are insects. Any complaints or remarks are simply ignored. Housekeeping deserves a special mention as well: cleaning is done only once a day, and a second service is not available. And the final touch: for a late check-out, they will charge you half of the amount you paid for your entire three-day stay. Overall, this hotel falls dramatically short of the standards one would expect from a five-star property, both in terms of service and basic hospitality.

Chambres et resto

Le peu d attractions autour de l’hôtel

The room was spacious, and the staff were very friendly and welcoming. Overall, we had a pleasant stay.

The room was spacious, and the staff were friendly and professional. However, I did not appreciate the requirement to provide a CHF 300 security deposit, along with the repeated reminders that guests would be responsible for any damaged items. While I understand the hotel's policy, I found these repeated warnings somewhat stressful and not fully in line with the experience I would expect from a five-star hotel. In my opinion, guests choosing a hotel of this standard are generally aware of their responsibility to take care of the room and its furnishings. Therefore, the emphasis on potential charges and damages felt excessive and slightly affected the overall guest experience.

Location and decor were brilliant. Staff were very professional and accommodating

Nothing