Hotel Alden Splügenschloss Zürich - Leonardo Limited Edition

Did not feel like a full-service hotel, let alone a 5-star hotel. This isn't to say it's a bad property but should probably be advertised as a serviced apartment or "apart-hotel" without kitchens or laundry facilities. The service varies but the woman who checked me in was nice, some staff were less pleasant. One porter (Josef) was very rude and told me to go to a pharmacy at 8pm when in fact it closed at 5.30. In room dining was terrible and very overpriced. The rooms were huge but I didn't like them as some of the buttons, locks and other amenities were hard to use and the room felt worn. Location wise it was good. I saw very few guests and was thankful of its quietness. The hotel didn't have much amenities but the prices were reasonable

Our stay at Hotel Alden Splügenschloss Zürich - Leonardo Limited Edition was nothing short of exceptional. From the moment we arrived, the warmth, professionalism, and genuine hospitality of the entire team made us feel truly welcome. Every staff member went above and beyond to ensure our stay was comfortable and memorable. The suites are incredibly spacious, elegant, and beautifully maintained, offering the perfect combination of luxury and comfort. The beds were extremely comfortable, the ambiance was peaceful, and every detail in the room reflected sophistication and class. The hotel’s quiet yet central location makes it ideal for exploring Zürich while still enjoying complete relaxation. What impressed us most was the outstanding hospitality. The staff were always smiling, attentive, and ready to assist with anything needed. Their dedication to guest satisfaction truly sets this hotel apart., the cleanliness impeccable, and the overall atmosphere felt warm, luxurious, and welcoming. Without a doubt, this is one of the finest boutique hotels in Zürich, and we would highly recommend it to anyone looking for comfort, elegance, and world-class hospitality. We look forward to returning again soon.

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استقبال وخدمة ممتازة

It's a small boutique hotel. We weren't aware of that when we booked, but absolutely top-notch service. Nothing to complain, would highly recommend.