Anderson Ocean Club and Spa by Oceana Resorts

After experiencing a horrific other hotel experience, LaToya saved the day at Anderson Ocean Club! From the check-in to restaurant ideas in easy walking distance, to holding our bags and calling us a taxi home, she made our visit amazing! Love the security keycards, the ocean view, the spacious room with washer & dryer and kitchen! We loved every minute! Thank you so much for going the extra mile and for your patience, you are the customer service queen!

The property is in a very good location. Close enough to the attractions, but far enough where it’s not congested or too noisy, Love the pier access to the beach!

I wish there were beach umbrellas around the pool area. I also didn’t like so many available entrances around the property.

Location and valet

Elevators were out of order had to wait 30 minutes to go down to check out

Convince

Parking

The location. The room was very nice!

That we couldn't get in our room with the key card that was provided to us by front desk clerk. . The key was not set and after reporting it, we were still given the wrong key. They finally got it right after the 3rd request. This was very frustrating.

The Rooms where clean and nice

The beds where hard and uncomfortable, also the bathroom tub is a little outdated, and the wifi sucks, as well as the elevator went out the whole time

The view and how clean it was

Some elevator was out of order and took a long time to get in

For the price nothing

Staff was rude, customer service was lacking, 6 elevators and only 4 work took over an hour to get from our floor to the lobby during checkout, no breakfast or even coffee, had to carry all our bags due to no carts available and limited bellhoppers