Four Points by Sheraton Hangzhou, Binjiang

Breakfast should be included in the room rate. Customer feels cheated when $25 extra asked for breakfast. Bad policy.

The hotel location is convenient and quite. Nice bar and food court with many selections.

good

I was upgraded to a suite from a deluxe room. The room is fantastic in terms of comfort and cleanliness. The hotel staff are all friendly and helpful and they are very professional. Well done and keep up the good service.

Hotel and staff were friendly and clean, however dealing with issues like lost baggage was made even more stressful as English concierge was hard to find or hard to understand. Request all things to be translated and written down. Taxi in local area are old and rough, request new, clean car if required, some drives are 1 hour plus long.

Clean, comfy room. My room unfortunately was facing the train station, which could be a bit noisy at times. Otherwise, good service. Needs to improve staff's English standard as my other English speak colleagues had a hard time to simply order food in the restaurant and ended up leaving the hotel hungry... Breakfast spread was good and service was prompt. Good value overall.

It's to old. Doesn't lok like Sheraton

We had trouble with the air conditioner. Apparently during winter they shut off the central A/C for all rooms. First day we got there was not a cold day outside. We normally like our room to be around 20 degrees C. Without the A/C working the ambient temperature was around 24 which is too hot for us. They moved us to other rooms but all of them were the same, after a while they told us that all rooms had only fan function working because on winter they 'close' the A/C for all rooms. The days after the outside temperature was colder so we managed opening some windows to cool the room to our liking.

Satisfactory

we had self-ordered breakfast and it takes half an hour to serve some bread. except the food, everything is good