The Westin Monache Resort, Mammoth

Great location and room. Al in particular helped ensure we were not charged for an early departure, due to my dad suffering an injury. Also Bree was helpful during late night check-in, thanks!

I felt so compelled this evening to write you this note about an extraordinary experience I just had with Bruce Thompson at the front desk. As a loyal Marriott guest for more than twenty years, I’ve stayed countless nights across your properties, but the Westin Mammoth has always held a special place in my heart. It’s one of my absolute favorite destinations in the entire portfolio. This particular visit, however, carries even deeper meaning. It’s Angie’s birthday on the 17th, and Bijan is graduating from high school this year. This trip is a rare and precious chance to celebrate these milestones together, and we wanted it to be unforgettable. From the very first moment Bruce answered the phone, his vibrant, enthusiastic energy lit up the entire conversation. He didn’t just help us. He genuinely celebrated with us. In a way that felt so rare and refreshing in our industry, Bruce managed to be completely personable and authentic while still carrying the highest level of corporate professionalism. He went above and beyond to secure a wonderful room upgrade and thoughtfully arranged a special amenity that greeted us upon arrival, turning what would have been a lovely stay into something truly exceptional and memorable. What impressed me most of all, though, is Bruce’s unmistakable passion for what he does. You can hear it in his voice, see it in his attention to detail, and feel it in how much he clearly cares about making every guest’s experience extraordinary. He represents exactly the kind of young talent Marriott needs to carry the brand forward: intelligent, enthusiastic, and deeply committed. I have no doubt he is going to go very far with this company, and I’m excited to watch his career flourish. Thank you for fostering a culture where stars like Bruce can shine so brightly. We’re already looking forward to our next stay. With sincere appreciation, Mitch

Our top floor room afforded great views and privacy. Well appointed room. Bea and Bruce, on arrival, were fabulous at meeting our requests - very impressive. The location is unbeatable for skiing, close by rentals and the Village Gondolala😃 - it's minor, but the website promised afternoon hot chocolate but there was none. This is insignificant given the pluses

The sleeper sofas are only good for children who weigh very little. The mattresses are in great need of replacing. Besides that Bruce at front desk was amazing

The Ski Valet service is great! Thank you Ale and Nsimba for all your help💖

Checked in and had a luxe experience from start to finish. Got checked in by Al and he really showed superb service from start to finish, always making sure we were taken care of throughout our stay. Also, thank you Greg and Duncan for the shuttle rides to restaurant and boot stores!

With a lot of new places popping up, the Westin Monache in Mammoth continues to offer the most complete hospitality on the mountain with the gondola from The Village to Canyon Lodge, ski valet storage next to the gondola, shuttles to the airport and town, amenities like the always delicious White Bark restaurant and bar, a brand new snack & convenience shop, and the complimentary Sip & Stretch yoga class provided for guests, is the perfect restorative touch to balance out an active stay. No matter the season it’s always a pleasure seeing the warm, dedicated staff each time we come back. Thanks Dawn, Kelly, Michelle, and Candy!

We were lucky to be allocated a top floor room affording fabulous views of the mountain, in a week of continuous sunshine. Bea and Bruce at front desk looked after us brilliantly on our arrival - and are such assets to the hotel. Our studio suite was well appointed and spacious, with regular upkeep. We would return to that room with regularity if that were possible. We were offered lifts to restaurants using the hotel shuttle, and underground parking is free to customers with easy access via elevators to all floors. All staff were friendly and empathetic. This is a great hotel

Our top floor room afforded great views and privacy. We'll appointed room. Bea, on arrival, was fabulous at meeting our requests - very impressive. The location is unbeatable for skiing, close by rentals and the Village Gondola.

it's minor, but the website promised afternoon hot chocolate but there was none. This is insignificant given the pluses