Leonardo Hotel and Conference Venue Hinckley Island

Clean modern comfortable

Nothing

Very friendly staff. Excellent breakfast. Comfortable bed. Ample car parking. Conference Dinner and Lunch - Nicely presented and well served with very acceptable House Wines. Starters and desserts - Very tasty. Imaginative vegetable compilations. Attending yet another Annual Conference at the hotel - Generally a positive and enjoyable overall experience.

Good point - What could have been "even" better! Just a few observations or - How to go from "Good" to "Great". The Room - Small matters but important Toilet seat underside - Splashed and stained with stale urine. Steam iron did not steam or get really hot enough to iron a cotton shirt. Position of handle in shower? Should be near to shower entance. Grabbing the glass screen to exit the shower - Not good. Bar Prices? I attend many Conferences and anticipate having to pay a lttle more for drinks and bar meals however prices at this hotel were rather excessive in my view. Public Areas? After several years attending our Annual Conference, parts of the hotel are just starting to look a little "tired" with dated decor. Never good to find worn carpet. Conference Dinner? The roast lamb served was tasty however only in small parts. A good portion however unfortunately mostly rather dry and overcooked for all on the Table.

O quarto é imenso , o serviço muito bom no geral.

The reception and dining staff were consistently welcoming, friendly, and professional. However, the bar service was less accommodating. When we requested a mixed drink order, the staff member implied it would be an issue, which was confusing given we clearly stated we were happy to pay whatever the cost. The leisure facilities were excellent. Although time slots must be booked, it is a pleasant area to relax and take children for a swim. Given the hot weather and the high temperatures in the rooms, access to a cool pool was particularly appreciated.

The hotel would benefit from refurbishment, as the property feels quite dated. At a minimum, new carpets and fresh paint would significantly improve the guest experience. For the price charged, the overall condition of the property was not pleasant. Given the room rate, I would expect air conditioning and a mini fridge to be provided as standard. While the receptionist was very accommodating in allowing us to use the hotel fridge, this required repeated trips to and from reception to retrieve items for our children, which was inconvenient. Breakfast was satisfactory and provided everything needed for a good start to the day. However, the room service experience was disappointing, with incomplete orders and meals that arrived cold and lacking in quality.

Large, secure car park, very comfy room, convenient location for CBS Arena and plentiful breakfast. What's not to like?

Just sad I didn't get to use the pool. The booking in system does make this trickier although I can see why it is necessary.

Excellent property

The leisure facilities were very small compared to the size of the hotel