Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

The staff is the only thing I liked

The smell of the hotel wasnt pleasant The rugs were dirty and smelly

Nothing

The room had a bad smell like old food bugs on the bed

Front desk was helpful and pleasant . I stayed at 3 different locations in my last trip. This hotel was the nicest. Clean comfortable and very spacious.

My room smelled like egg. That smell.was very off-putting but I gather someone cooked eggs prior. That was my only problem here.

Location to the cruise port.

Sticky floor, trash not emptied. Just dirty.

The bed and pillows were very comfortable, the room was clean, and there was plenty of space. Most of the staff members were pleasant and helpful during my stay.

The staff overall was fine, except for one employee, Marcy. When I asked for a coffee cup one morning, she seemed irritated and briefly said, “I’ll bring them, bear with me,” while on the phone. She walked away and never returned. After waiting about five minutes, I gave up and went to Starbucks a few blocks away instead. What made this more frustrating was that coffee cups were unavailable 4 out of the 8 days I stayed there. It’s disappointing to offer complimentary coffee but repeatedly have no cups available. In addition, Marcy rarely acknowledged guests, smiled, or made eye contact during my stay, which did not create a welcoming atmosphere.

location

You can't open the window to get the fresh air, it's prohibited, why???????????????????????????????????????????????????????????????????????????????????????? What is the problem, therefore I canceled that reservation

Close to the port, room was very clean, lots of restaurants nearby.

While I understand mistakes happen, we did have one very uncomfortable situation. We were sound asleep, and around midnight we were awoken by what sounded like multiple women at our door trying to get in. We assumed they were at the wrong door and just didn't realize it. All of the sudden our door actually opened, thank God we had the emergency bar on, so it slammed to that and then stopped. I yelled they had the wrong room from my bed and they left. The hotel offered us 10% off our next visit as we checked out the next morning.