GrandStay Hotel and Conference

Our stay was pretty good. We have been at this hotel many times. Seems like it was recently renovated. It looks nice. The breakfast was good too. No issues at all.

Very nice room was great and clean.

We reserved a two bedroom suite. Upon arrival we were given a studio room. When I showed my actual booking the front desk clerk shrugged and said “We have you in a studio.” I asked if I could have the room I booked and he shrugged and said “We don’t have any available.” He couldn’t care less. I asked to speak with his manager and he said he could only call manager in emergencies; which this did not qualify. It being late and having driven all day from out of state, we stayed in the studio (cramped of course). Dirty dishes in dishwasher. Soap dispenser empty. Not enough towels, only a half roll of toilet paper. No sheets for roll out bed. Entire property is crumbling. Filth rings the pool. Dirty towels and food all over pool area. Beams and external doors rusting, paint peeling, tiles cracked everywhere, handicap door buttons don’t work (not ADA compliant). Continental breakfast was mostly bad. Only one toaster for about 15 people waiting for the breakfast. Eggs were overcooked and dried out. Coffee was actually ok. The maids were friendly and greeted us every time we saw them, so that is refreshing. I travel a lot and this place was the worst I’ve stayed at in recent memory.

Spacious 2 bedroom with kitchen. Couch had an uncomfortable pullout bed. Breakfast was mediocre.

Mold that was black on the shower ceiling, fold out bed that was unusable. The general condition of hotel is poor just months away from gross. The hotel front staff has a very difficult job trying to over come the challenges maintenance and upper management have thrust upon them.

The Etwaroo family enjoyed their stay at GrandStay Hotel And Conference. We enjoyed all the walking distance restaurants around 153rd Apple Valley . I would highly recommend this hotel .

We prepared the pullout for my 4 year old and out of the bed popped someone's stale used dip. It was pretty disgusting

Very well equipped rooms. Very clean. Understaffed but helpul personnel.

The price was reasonable and the beds were clean and comfortable. However, the room itself was cold and uninviting, the hard, uncarpeted floor was sticky in multiple places, and the couch was incredibly uncomfortable. The bathrooms in the lobby were out of toilet paper and the bathroom in the pool area was clogged and overflowed. Vending machines were out of order and the continental breakfast was not up to par with others we've had. It was an acceptable place to stay for one night but we were all thankful we didn't have to stay longer.

The property could use some maintenance on the elevator, room bathroom ceiling peeling and need more breakfast options. Loved the jacuzzi it was very hot and the rooms its self was like a mini apartment loved having separate rooms.