Homewood Suites by Hilton Fort Collins

The front desk staff was super helpful and friendly. They went above and beyond for us.

The service was great. The room was average. Hairdryer didn't work. The pool was like 65 degrees super cold. I do want to say finally all the staff was great!

Staying for a week in Fort Collins and decided to do a two bedroom suite instead of two hotel rooms. The first issue was that the pool was closed because, as the front desk person shared, "lots of kids peed in it last weekend." Two nights in a row, all three TVs in the room wouldn't work. I called the first time, and it took about two hours to fix. The second time, we just played cards. In addition, one of the bathrooms had clear water damage. The floor sagged, and the bathroom reeked of mold. We wouldn't stay here again.

Breakfast and Location

Carpet in our room was disgusting. Dog feces stains all over and it smelled like air freshener masking smell of carpet. The front desk person was always behind a wall. I waited about 10 minutes and even tried to call the desk on my phone to find someone to check me in. Later I went down to get something and again, no one to be found. Location was bad. I stayed 2 nights and was put in a room overlooking the roof. My card key would not work in one of the back doors I was asked to go in.

I had to run the water for 3 minutes to get hot water in the shower, which the staff said was normal. No cleaning wipes or towels in the exercise room. Otherwise all was good.

The suite itself was nice. We stayed in a 2 bedroom suite with 2 queens and 1 king bed. The shower had apparently not been used in quite awhile, so we had to leave the hot water on full blast for probably 10-12 minutes before we got hot water (as opposed to luke warm water). The hallways were very cold, like someone had left a window open, but the heaters inside the rooms worked well. The hotel itself was in desperate need of a humidifier as we were constantly being shocked with static electricity. The breakfast was decent - they had breakfast tacos, scrambled eggs, sausage, pastries, fruit, yogurt, and cereal options, but no waffles if that's what you're looking for. The breakfast area also had a small collection of board games and puzzles for entertainment options. Overall it was a good stay, just a lot of little things that made it not super pleasant.

Staff was friendly, rooms were clean and comfortable.

The breakfast was not great and the eggs were cold.

The size of the space was very comfortable. It was very clean and updated. A pleasant experience. The game room was beyond cool!

The elevator acted a little wonky at one point that was scary but never did it again. Other than that, I can't say there was anything I didn't like.

Terrible and dirty hotel