Homewood Suites by Hilton Jackson-Ridgeland

It was a convenient location. It is always convenient to have breakfast at the hotel.

The room wasn’t clean, many stains on the carpet, no soap by the sink to wash your hands after going to the bathroom and no liquid body wash in the large container by the tube. Didn’t have enough towels for the amount of people staying in the room. I had to go downstairs and get towels, I also let the person at the desk know we will need towels for the next day. When we returned late to the room the following day there were no towels and the beds weren’t made up. I also had to go to the feont desk and get towels for the room.

Friendly staff, great breakfast

Pool Closed

Overall, not a great experience. Booked a 2 bedroom suite that would fit 7 people, but was given a 1 bedroom suite with a single pull-out couch that could only reasonably sleep 5. Only 2 towels in a room supposedly meant for 7 people. Phone did not work so had to go down to lobby to ask for more. Were told they were currently out but would bring some later. They ended up bringing us 5 additional hand towels rather than any full-size ones. Only half the outlets worked.

I like to start with positives....evening check in girls were very friendly as was the gentleman in the wheelchair in the morning. Nice breakfast worker who was working so hard for the crowd. Now the negatives....GROSS!! is the word to describe the cleaning. Seemed they were very understaffed after a very full previous night and room was given a quick surface cleaning. Large WET spots on the rugs, dirty bathroom floor. VERY uncomfortable beds!! so much so we cancelled our second night because we couldn't sleep. One towel in room, no soap, no TV remote...all of which we had to make trips to the front desk to get. Two large busloads of teens checked in after us. No fault of the hotel how loud and noisy they were but why book them on the top floor so they can stomp around for hours and blast music? I fault the chaperones but could've been alleviated by putting them on lower levels. And yes all of this was reported to the night group. And I guess our biggest beef was not being heard by the manager. We were behind another man to discuss issues the next morning and were told no manager there. When we checked out, the manager ? asked about our stay and we told him not good and were getting ready to tell him why and we were cut off and checked out so we decided to post publicly. Very poor representation of a HILTON property!

Staff was very nice and welcoming!! Very good customer service!!

My stay was comfortable and nice

Everything

This was the worst experience at any hotel I have ever stayed at! I only wish I could leave it ZERO stars. Booked the room online and checked in. It gave me a room number and deducted the money from my account. When we got to the hotel with our four children in a rain storm, the person “working” (actually standing outside smoking) said they don’t have any rooms and it didn’t matter that we had a CONFIRMED RESERVATION and checked in with a room number. Hilton customer service was even less helpful (didn’t know that was possible!) Luckily, there is a Marriott next door that got us a room quickly. The Marriott gave my kids free snacks and us a discount on the room because of how horrible Hilton was. If you are in this area, save yourself and just book MARRIOTT. I was a Hilton Honors member but now I will be a loyal Marriott customer.

The spaciousness of the room. EVERY WORKER the day we were there was the friendliest staff we had on our week tour of traveling. The sweetest bunch to including the custodian worker. Keep up the good work!!

There were not enough towels for the four of us that were in the room. And even though the pool was not open, that was not a good sight to see.