Homewood Suites by Hilton Jackson-Ridgeland

The staff was extremely friendly and helpful. The rooms themselves were a bit dated but spacious, clean and comfortable. Overall, this was a very pleasant stay.

First off, I just want to state that our stay started off so well but after a few days I’ve had to make quite a few complaints. For starters we’ve had not 1 but 2 adults sit here and open multiple containers of alcohol in front of a bunch of children at the pool! Second of all the people above us continue to stomp and do all this other stuff, it wakes up the smaller kids in our room at the crack of dawn which is NOT fun nor is it appreciated. Last but not least this seems to be a big spot for loud teenagers and grown adults who like to act like children. As l’m typing this out you can hear the millions of people screaming and yelling downstairs (we’re on the 2nd floor) my dad has already said something multiple times and they won’t do anything about it. The man who works night shifts is also kinda rude! Has an attitude when you ask him for literally anything! As far as female staff, they are so friendly and polite. About the room itself : it’s nice but for some reason the carpet is ALWAYS soaked somewheres and l’m pretty sure it’s infested with fleas. They only give you 1 full size towel. The bathroom is so small to the point the door literally hooks itself on the toilet. The tub looks like it hasn’t been cleaned in weeks, rust and nasty brown spots all over. Not to mention how small these beds are. Pretty sure they’re a twin XL. My dorm bed is comfier than this.

Staff was great. Breakfast was good

Old hotel for the price.

Clean room and friendly staff

A little dated. Carpeting could be replaced in the halls.

I nearly cancelled my reservation after reading the recent reviews but decided to keep for the 2 bedroom suite. What I Liked - room with updated furniture, plentiful breakfast, outdoor patio, friendly employees in morning What I Did Not Like - room smelled like fresh paint, tub in 2nd bathroom was visibly dirty and needed to be rinsed down before showering Overall, this stay met our needs.

Nothing. It was dirty and smelled like chlorine.

My room window was open and the tub was dirty. Also it said they had a pool but the pool was dirty and closed.

The staff was impeccable. Customer service goes a long way with me. Everyone was so sweet and accommodating. The front desk was welcoming and the room attendants thoroughly prepared our rooms. It was such a friendly atmosphere. I would highly recommend this establishment.

Room was great but pool wasn’t open. Kids were disappointed. Would have been nice if website said pool was not open yet.

The rooms are spacious, the facilities need some TLC. The door was super hard to open, the walls weren’t soundproofed even a little bit, when the storm woke me at 11 and I called to ask for a late check out I realized the phone didn’t work, then the front desk clerk was rude, they were out of toothpaste at the front desk, the beds were comfortable and check in and out through the app was nice. The remodeled rooms were well styled and laid out.

Nothing

Nothing