Hampton Inn & Suites Montgomery-Downtown

Horrible

Black mold. No cleaning service. Floors nasty

The property was in a good location

The refrigerator didn’t close and water dripped on the floor. The vent hummed all night and day.

Location and historical age of hotel was great. Room was spacious and clean.

Currently being updated and one elevator and floor ice machine were out of service. Street noise was bothersome on one side from a bar.

Location and building has an old southern character just needs freshening up.

Needs some love and tender care to get the best experience from the hotel. Layout is great and has charm just needs decide and furniture refreshing.

I travel every week and typically stay in Hilton’s and this is by far the worst Hampton Inn I have ever stayed in. It is absolutely filthy. The carpets are badly stained and nothing looks like it’s been vacuumed in weeks. There is no toilet paper holder. There is no microwave or refrigerator although my daughter’s room had those but the refrigerator was broken. There is mold in the showers in both rooms. Making it worse, it is a place where dragster’s at night come to race. Thank goodness I had earplugs. Some signs indicate that they are currently making improvements, but I highly doubt that this will be a nice place unless they burn it down and start over again.

Tried to cancel booking because of the recent mass shooting. Got no reply. Disappointing the lack of response from Hilton

Being totally ignored when I tried to modify my booking

Location is great and the building itself is historic

Didn’t explain the parking situation ($30 valet, which isn’t there overnight, or on street parking meter parking). Room had only one light that worked, no television remote, no hot water, mattress that needed to be replaced, no hairdryer, and ice machine that was broken.