Hampton Inn & Suites Montgomery-Downtown

We've been staying at this hotel, on and off, for thirty years for family weddings, reunions and funerals. We've witnessed a steady deterioration. This trip was booked for three days. First the good news. The staff is pleasant and helpful. That has been consistently so for thirty years. The free breakfast was on a par with other hotels. Now the bad news. Our first room was the size of a large closet. Towel bars or hooks had been pulled out of the wall and the toilet paper holder was broken. Lightbulbs were missing from the fixtures. We were moved to a second, larger room. The bathtub was extremely slippery, with no non-slip mat. There was rust on towel bars, the TP holder and just about every other metal surface in the room. The room door wouldn't automatically swing closed. The pillows were the size of couch throw pillows. The shallow pocket sheets didn't fit the deep pocket mattress. The drapes were falling of the tracks. The noise of the riverfront Saturday evening celebrating made sleep impossible. We will not stay here again.

Always my go to for business traveling.

I love this hotel! My favorite in the area.

It needs to be upgraded. The window sills and bathroom door had peeling paint. A little TLC.

We cancelled our reservation after we got to the property and were told that there is no on-site parking only valet parking at $30 a night or on street parking from 5 pm to 8 am in a dodgy neighborhood. This was not disclosed in the property description on Expedia.

The location was great for all the downtown attractions.

The staff was thr best part og our stay Room was clean and comfortable Disapponted about parkimg.

Room cold. Surrounding quiet.

Charged credit card 3 times. Said the money would fall off after a week. Rude customer service from front desk and general manager also.

It's your basic Hampton with free breakfast, so ok, They have valet parking which is great and the valet when we arrived was great, but the one who brought us our car when we left put her Stanley type cup on the hood of my Volvo and I was not happy Ugh ~ Fortunately it didn't scratch because if it had, well...that would not have been good. She acted like it should just be ok UGH ~ They could use some training.