Hampton Inn & Suites Montgomery-Downtown

I waited 15 minutes at the check in desk for someone to finally appear. The carpeting in the hallways is in need of cleaning. Taking into consideration that the decor is geared to a vintage look, the place could still use some updating. This is definitely not a place that is worth 300 per night.

Breakfast was good. Little crowded in area. Lady that handled breakfast area was great. Very helpful and friendly

Everything was great

The location

Is the historical building but the inside when you walk in was okay. The furniture need to be changed. The rooms need to be upgraded because you're all putting the pictures on booking.com and other sites like y'all got it going on and it's not. You have mold in the bathroom. Your curtains that's in the room needs to be cleaned or replaced. Your ceiling was falling the windows. The paint in the windows is coming up. It was disappointing for it to be a Hilton are a part of Hilton property. It was very disappointed

Everything was great !

Bed was clean. Building was old. You heard people outside room. Floors creeked from upstairs room. Food average. I complained about refrigerator removed from cabinet. We could not open refrigerator without tilting it back. Asked for housekeeping and the just replaced towels.

Customer service was excellent but house keeping was not so good this time and they apologized for that because they were short staff and some maintenance were there anymore

⭐️⭐️⭐️⭐️⭐️ We really enjoyed our stay at the Hampton Inn! From the moment we arrived, everyone—management, front desk, valet, and hotel staff—was amazing and welcoming. Our room, #602, was a corner room with windows on two sides, giving us a bright and airy space. The beds and pillows were incredibly comfy, making it easy to relax after our day. The location was perfect—within walking distance of our concert venue, and we were able to enjoy dinner and brunch nearby the next day. Everything about our stay was wonderful, and we would definitely return!

Where to start? Once we checked into the hotel, we went to our room. Only one elevator was working. The employee said it was because of a lightning strike, but from reading other reviews this seems to be a problem. We go to our room, and the carpet in the hallway was filthy. Looked like it had not been cleaned in months or maybe years. We could not get into our room. On the third trip up an employee came with a master key. We finally get into our room. We leave to go to eat. We come back and the tv is not working. When we reported it we were told that it was being worked on just to find out three hours later this was a lie. We were without a tv all night. Breakfast the next morning, the hot food was not very warm. Oh and the tv in the breakfast area was working, it was miraculously on its own router from the other tv’s. Did not offer any kind of reduction in price, and unless you are ok with parking your car in a parking garage down the street or on the roadway, you have to pay a 30.00 per day valet. I am not walking downtown Montgomery at night, much less leaving my car on the street. Moral of the story, Embassy Suites, Staybridge, and the Marriott are right down the street. This hotel is NOT Hilton quality.

When we checked in and went to our room the room key would not unlock the door. Only one elevator was working. Supposedly it was being worked on, then we were not told that the tv’s had no signal. Will not stay here again, and we should get a reduced rate due to the hassle. Also told they were working on the signal issue.

Our room was nice and comfortable. But, we had no hot water in the sink and NO water in the shower. The maintenance people said the valve was broken and to fix it required the water to be shut off to the entire building. The staff gave us a key to a room down the hall to shower. So, we had no hot water in the sink and had to walk down the hall to shower. The staff knew there was a problem because the maintenance guy had left his tools in our room when we checked in and they still put us in a room without water. The staff was very nice but this could have easily been avoided. The situation made our stay there more difficult than it had to be. We did not ask for a refund but I believe it is warranted.